Upstream Works Desktop provides an omnichannel cloud contact center solution that enables organizations to deliver a consistent and effortless customer experience across all channels. A Unified Agent Desktop The easy to use Agent Desktop unifies all customer interactions across voice, email and...
Mindful Feedback is a post-interaction survey solution helping businesses collect and act on real-time feedback from customers across all channels. Mindful Feedback gives a live heartbeat across your customer and agent interactions to improve customer relationships, drive agent happiness, and...
An intuitive tool to design, implement and monitor outbound campaigns designed for Amazon Connect. Forget about hardware constraints, scalability problems and fixed monthly price. Simply design your campaign and take back its value paying only when the campaign is active and for the calls...
More and more local governments are moving towards empowering citizens to interact digitally. Self-service transforms government by providing citizens with real-time access to information, allowing for personalization, and it saves valuable staff time and resources. 3Di Engage for Citizen...
Test faster and significantly reduce errors while incorporating multiple languages and accents into your testing practices with Bespoken's Automated Testing for IVR. Ensure that your system is working all the time, make sure all your users are understood without frustration, and in the process,...
Organizations today are looking at marketing for more than just leads. They want revenue. Pipes.ai technology helps marketers convert their digital leads into real revenue opportunities for their sales teams. How? Our software instantly follows up with your digital leads via AI-driven calls or...
Omilia Conversational AI Suite is a Customer Service automation Conversational Framework that provides: Zero-coding, Zero-maintenance, instantly deployable and configurable Natural Language dialog components. Now you can easily handle complex tasks, such as soliciting a credit card number, a date...
VoiceWorx.ai's Smart Contact Center (SCC) Solution For Contact Center Intelligence (CCI) enables No-Code creation of intelligent virtual agents for various Contact Center platforms. VoiceWorx enables easy auto-generation and publishing of Lex Bots, provides a library of pre-built Lex Bot Templates...
Acqueon Engagement is a comprehensive Campaign Management solution for Amazon Connect. It lets you engage prospects and customers using voice, 2-way messaging, and emails for sales, service, and collections. It features a built-in CDP, an auto-dialer supporting preview, progressive, predictive, and...
XAPP AI's Conversational Self Service for AWS CCI provides a quick and easy way to get a conversational virtual agent answering questions for your customers based on the content in your existing publicly available web based help center. Conversational Virtual Agent - Chat and Voice * Available...
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