AgentX is built upon proven AWS technologies: Delivering a simple enrollment, simple deployment, simple management, and simple billing - all through AWS.
Linux/Unix, Ubuntu 22.04 - 64-bit Amazon Machine Image (AMI)
NEONNOW for Amazon Connect is an omnichannel agent softphone and agent desktop designed for contact centers to manage their customer interaction requirements. NEONNOW for Amazon Connect accelerates Amazon Connect contact centre deployments. NEONNOW for Amazon Connect provides common out of the...
TrusstGPT uses advanced Generative AI technology in the form of Large Language Models to help companies pull and understand data from conversations with customers in your contact centre, either in real time during a conversation, or post-conversation. With TrusstGPT, you can easily ingest...
Your contact center is critical to your business. Customers' often form impressions of your business solely based on their interaction with your agents. TASKE Cloud integrates with Amazon Connect to provide superior customer service reporting and analytics for your omnichannel contact center. Now...
Starting from $0.02/hr or from $99.00/yr (up to 43% savings) for software + AWS usage fees
This is a repackaged open source software product with optional support from Meetrix.io. Keep costs low with pay-as-you-go pricing, while gaining access to expert assistance as needed. Easily deploy Listmonk with AWS infrastructure: a self-hosted email newsletter manager tailored for modern...
Linux/Unix, Ubuntu 22.04 - 64-bit Amazon Machine Image (AMI)
SmartPCI allows your agents using Amazon Connect Agent Workspace to take card payments over the phone from customers. Agents will not be able to see or hear any card details but are able to see progress from the customer in real-time. Customers will experience an automated journey supporting...
Starting from $0.03 to $0.03/hr for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for deployment of the application and AMI support and compliance. Chatwoot is a delightful customer relationships, at scale. It gives you all the tools to manage conversations, build relationships and delight your...
Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
PCI Pal Agent Assist and Digital industry-first cloud-based secure payment services that allow your agents to easily and securely take card payments from live customers. Unlike lesser solutions that can leak data, or approaches like pause-resume of call recoding, there is never the chance that your...
Starting from $0.03 to $0.03/hr for software + AWS usage fees
osTicket Server Helpdesk Solution Software on Debian 11 Server Simple and easy-to-use web-based customer support platform. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API. osTicket comes packed with more features and tools than most...
Linux/Unix, Debian Debian 11 - 64-bit Amazon Machine Image (AMI)
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Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The CS Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require...
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