Sycurio helps businesses put payment CX and security at the heart of everything they do. Our innovative payment solutions and services help organizations transform payment experiences and simplify how they manage PCI DSS compliance and payment security. We enable organizations to safeguard every...
Contact Lens for Amazon Connect, a feature of Amazon Connect, helps you follow the sentiment and trends of customer conversations in real time to identify crucial company and product feedback. You can also track the agent compliance of customer conversations in your contact center to ensure...
Aisera's AI Assist brings intelligent automation to classify and route high volumes of tickets and cases, improve resolution times, and employee and customer satisfaction. AI Assist empowers agents by recommending similar tickets and cases, knowledge articles, and next-best actions. By supporting...
Consilium Data and Analytics teams have spent decades organizing, analyzing and visualizing massive repositories of data. In today's world, web/app traffic, IoT product data or customer support interactions provide a constant stream of data. That data is often siloed and structured based on the...
Rapidly unlock and secure the full potential of Amazon Connect with Waterfield Tech’s Xcelerator, tailored specifically for educational institutions. From platform setup to project oversight, leverage comprehensive features including omnichannel and self-service, agent productivity tools, analytics...
HailBytes professional services will hold discovery sessions with your platform engineers, security specialists, and IT leadership to understand your deployment requirements. Using the HailBytes IP PBX reference architectures as a guide, they provide a detailed deployment plan. Using our...
NextGen Agent Performance Management (APM) is an integrated analytics solution accelerator, specifically designed for multi-channel customer care enterprises. It is a AIML driven System of Insights powered by Genpact’s patented APM scoring algorithm, which combines multiple diverse agent efficiency...
TechSee Live is a cloud-based augmented reality (AR) platform that bridges the visual gap between customers and contact centers. With TechSee Live, agents can see their customers' environments directly through their mobile devices and visually guide them to resolutions step by step. This is a...
Voicemail Controller is a cloud-based solution that revolutionizes voicemail management, enabling users to securely receive, store, and manage voice messages with ease. Seamlessly integrated into AWS infrastructure, it offers scalability, reliability, and flexibility, ensuring a modern and...
*Salesforce Manufacturing Cloud* delivers industry specific innovations that cater to the unique demands of manufacturers. Built on the Einstein 1 Platform, Manufacturing Cloud provides a comprehensive and unified approach to managing customer relationships and business processes. Manufacturing...
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