Our SaaS offering includes IVR discovery and mapping, IVR regression testing, Toll-Free Number Check, Voice Quality Test, End Agent performance, Fax Testing and DevOps. Local in-country testing in 96+ Countries with the most Extensive Carrier Base, we offer a minimum of 2 to 4 telecom operators in...
GenerativeAgent results in a radically improved customer experience across all interaction channels. It can be used to handle all interactions or as an escalation point from an existing virtual agent. It is unique in its ability to integrate with backend systems and knowledge to fully automate...
Odigo, a leading global provider of Contact Center as a Service (CCaaS) solutions. Customers expect to be able to talk to businesses through the same channels they talk to everyone else: voice, email, chat, messaging, social media and video. The Odigo solution is designed to cope with any channel,...
Starting from $0.03 to $0.03/hr for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for deployment of the application and AMI support and compliance. Chatwoot is a delightful customer relationships, at scale. It gives you all the tools to manage conversations, build relationships and delight your...
Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
We understand that customer interactions are often complex, requiring multiple steps and/or staff outside of customer service to solve particular issues. Playvox WFM enables you to plan, forecast, and schedule agents for multi-step interactions with AI-powered foresight, helping you keep your...
Byte Real Time Dashboard for Amazon Connect is a tool used to visually display information related to your contact centre agents and queues. By displaying key operational metrics in real time, agents and supervisors can respond making moment-to-moment decisions as situations change. With the...
Free Trial
Starting from $0.00/hr or from $0.00/yr (54% savings) for software + AWS usage fees
TurnKey Faveo Helpdesk helps save you time and money by providing a ready-to-run Faveo Helpdesk solution that is secure, supported and easy to maintain. The system auto-updates itself with security fixes and is built in a transparent 100% open source process free of hidden backdoors. Faveo Helpdesk...
Linux/Unix, Debian 12/Bookworm - 64-bit Amazon Machine Image (AMI)
Cyara simulates real customer interactions and engages with your systems, just as a customer would. This enables us to assure your systems are performing as designed. The Cyara Automated CX Assurance Platform enables organizations to: - Enable Agile and DevOps methodologies - Reduce defects...
Free Trial
Ineffective voice self-service in your Contact Centers frustrates your customers and costs you money. With Gyst as your Amazon Connect and Lex auto-optimizing solution and digital transformation guide, costs come down and your customer services shines. Ask about our low cost, easy to implement...
Successful CX partnerships require a deep understanding of the organisation's business objectives. CX partners must be able to translate this knowledge into CX solution designs and future CX state vision. The demand for skilled CX professionals often outpaces the supply, leading to a talent...
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