AWS FTR Certified Octave Microsoft Dynamics CTI Connector provides seamless integration of DynamicsCRM with Amazon Connect. Agents can handle both inbound, outbound & Omni-channel interactions. The agents can Pause or resume the Call Recording Initiate an outbound call by clicking on the customer...
Resolve customer issues faster with Vyntelligence No more lengthy voice calls No more frustrating web chats No more agents struggling to visualise your customer's issue. Adding Vyntelligence smartvideonotes lets your customers show and tell their issue so your agents see the customer issue as if...
Key features Personalized knowledge Tenured agents are more knowledgeable than novice agents. Accordingly, they need less step-by-step guidance. eGain Knowledge Hub personalizes content and guidance that is tailored to the interaction context, agent role and experience level, language, and...
Hiver helps organizations engage meaningfully with their customers, employees, and vendors, right from Gmail. Hiver's multi-channel approach turns Gmail into a powerful help desk to handle business communication efficiently from email, chat, phone, and WhatsApp. Hiver offers advanced analytics to...
CTI for Salesforce and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to create...
Contemporary organizational management necessitates a comprehensive perspective across all facets of the business. The information gathered in the contact center can unveil trends that previously required weeks to comprehend, such as customer dissatisfaction with a product or service. By seamlessly...
Amazon Connect and ServiceNow integration enables seamless communication through various channels such as voice inbound, voice outbound click-to-call,chat, SMS, email . Automation of interactions, including chat, SMS, and others, can be customized based on specific use cases . Key Features Call...
Automated AI Chatbot powered is a fully customizable bot that automates, streamlines, and improves the chat experience for your customers and agents. Our Automated Chatbot reduces workforce overhead and saves agents time and effort. By replacing time-consuming manual chat processes with automated...
We help government agencies and commercial organizations deliver effective and compliant public health programs to their constituents using AWS Connect and other AWS Services. Our available contact center solutions include: Inbound and outbound contact support (phone, IVR, chat, text, email,...
At inGenious AI we keep the complex simple, so you can deliver next-gen customer experiences at scale. Throughout the customer lifecycle, we enable your team to focus on the conversations that matter. We saw that content creators werent empowered to manage the end-to-end messaging experience....
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