Amazon Connect forecasting, capacity planning, and scheduling are machine learning (ML) powered capabilities that make it easy for contact center managers to predict contact volumes and average handle time with high accuracy, determine ideal staffing levels, and optimize agent schedules to ensure...
We provide flexible third-party support and managed services for your Avaya Contact Center while you migrate to the cloud with Amazon Connect. Seamlessly bridge the gap between your old Avaya system and your new AWS Amazon Connect solution with between your old Avaya system and your new AWS Amazon...
Our ACGR assessment and implentation process is designed to help our customers maintain high availability and minimize disruptions in their contact center operations. Some keys steps of the process are: Assessment and evaluation of Current Infrastructure: We do a deep dive into your environment...
The Neuraflash Agent Evaluation and QA Jumpstart is a comprehensive solution designed to maximize the value of Amazon Connect's agent evaluation capabilities. With this solution, businesses can effectively assess agent performance, ensure adherence to quality standards, and drive continuous...
NeuraFlash Service Cloud Voice Essentials sits on top of Service Cloud & Omni-Channel functionality with Amazon Connect’s cloud contact center to create an intuitive agent experience and in turn provide excellent service to your customers. Voice Essentials completes your SCV instance & maximizes...
Rapidly unlock and secure the full potential of Amazon Connect with Waterfield Tech’s Xcelerator. Designed to meet the distinct needs of financial organizations, access platform activation to project governance, key features, quality management, analytics, reporting and more. Quickly Xcelerate your...
Overview Octave HighLevel CTI Connector connects your HighLevel with Amazon Connect. It integrates your HighLevel with Amazon Connect to handle both inbound and outbound interactions. With Octave HighLevel CTI Connector the Amazon Contact Control Panel (CCP) runs inside HighLevel application and...
Amazon Connect is a cloud-based contact center service provided by Amazon Web Services (AWS) that allows businesses to set up a customer contact center in the cloud without the need for complex on-premises infrastructure. With Amazon Connect, businesses can set up a contact center to handle voice,...
Zoom offers government agencies a platform designed for secure communication, collaboration, and continuity of operations. It is fundamental for enabling the hybrid workforce. Zoom for Government is certified for today's critical federal mission. It has been authorized at the FedRAMP Moderate...
Our Advanced Connect Deployment solution has been meticulously crafted to meet the sophisticated needs of discerning customers who have already integrated Amazon Connect into their operations. With a deep understanding of the platform's intricacies, our team is poised to provide unparalleled...
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