Aisera's AI Assist brings intelligent automation to classify and route high volumes of tickets and cases, improve resolution times, and employee and customer satisfaction. AI Assist empowers agents by recommending similar tickets and cases, knowledge articles, and next-best actions. By supporting...
Consilium Data and Analytics teams have spent decades organizing, analyzing and visualizing massive repositories of data. In today's world, web/app traffic, IoT product data or customer support interactions provide a constant stream of data. That data is often siloed and structured based on the...
Rapidly unlock and secure the full potential of Amazon Connect with Waterfield Tech’s Xcelerator, tailored specifically for educational institutions. From platform setup to project oversight, leverage comprehensive features including omnichannel and self-service, agent productivity tools, analytics...
HailBytes professional services will hold discovery sessions with your platform engineers, security specialists, and IT leadership to understand your deployment requirements. Using the HailBytes IP PBX reference architectures as a guide, they provide a detailed deployment plan. Using our...
NextGen Agent Performance Management (APM) is an integrated analytics solution accelerator, specifically designed for multi-channel customer care enterprises. It is a AIML driven System of Insights powered by Genpact’s patented APM scoring algorithm, which combines multiple diverse agent efficiency...
TechSee Live is a cloud-based augmented reality (AR) platform that bridges the visual gap between customers and contact centers. With TechSee Live, agents can see their customers' environments directly through their mobile devices and visually guide them to resolutions step by step. This is a...
Our professional services offering provides consultation around existing contact center setup, the art of possible and implementation as per the customer's requirements. Our consulting team consists of highly qualified individuals from AWS ProServe and has years of hands-on Amazon Connect...
In a healthcare journey, digital innovation does not have to be slow and cost-prohibitive. What gaps in customer experience would you address if you had the time this month? Beginning the patient, or member, journey with digital warm welcome and continuing it through micro-engagements like claim...
Genesys Cloud is built to handle any channel, that can turn calls, email, and other channels to: Connect with customers: The Genesys Cloud solution simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build...
For the past 20 years, contact center agents have been required to navigate a myriad of disparate systems in search of relevant knowledge content to assist them in resolving customer contacts effectively and efficiently. Today, Amazon Connect Wisdom is able to ingest content from a wide variety of...
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