Pega Cloud manages your service fully, delivering Pega Infinity™ in a scalable and secure environment. With the Client-Managed Cloud, you take care of the orchestration, automation, and operation on any of the validated infrastructures. Pega Cloud client quickly realize significantly-improved...
Businesses today compete on customer experience while facing a widening gap between the resources they can provide and customer demands. The space between is called the Engagement Capacity Gap. Verint Cloud Platform closes the Engagement Capacity Gap, bringing together market-leading applications...
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Freshcaller is an intuitive, all-in-one contact center solution that makes it easy for your agents to provide exceptional voice service. It is a modern phone system for sales and support teams. It is completely cloud-based which means you do not need anything more than a web browser and a working...
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Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The CS Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require...
Automation Anywhere transacts solely through Private Offer, so please contact us at aws.aaimarketplace@automationanywhere.com The pricing below is a sample solution only. Automation Anywhere, a leading provider of intelligent automation solutions, has joined forces with Amazon Web Services (AWS),...
Cyara simulates real customer interactions and engages with your systems, just as a customer would. This enables us to assure your systems are performing as designed. The Cyara Automated CX Assurance Platform enables organizations to: - Enable Agile and DevOps methodologies - Reduce defects...
PCI Pal Agent Assist and Digital industry-first cloud-based secure payment services that allow your agents to easily and securely take card payments from live customers. Unlike lesser solutions that can leak data, or approaches like pause-resume of call recoding, there is never the chance that your...
Starting from $0.03 to $0.03/hr for software + AWS usage fees
osTicket Server Helpdesk Solution Software on Debian 11 Server Simple and easy-to-use web-based customer support platform. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API. osTicket comes packed with more features and tools than most...
Linux/Unix, Debian Debian 11 - 64-bit Amazon Machine Image (AMI)
Bot Libre is a free open source platform that lets you install on your own Amazon EC2 instance, and host bots for your own projects and clients. Hosting on your own instance gives you complete control of your data and privacy. Chat and chatbots are the new application paradigm that is replacing...
Linux/Unix, CentOS 7 - 64-bit Amazon Machine Image (AMI)
Operata is the service monitoring and assurance platform built for Amazon Connect. Operata Monitoring continuously captures performance of the end-to-end communication chain, gathering agent feedback, softphone events, softphone logs and environmental data. Operata Assurance generates real calls to...
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