NEONNOW for Amazon Connect is an omnichannel agent softphone and agent desktop designed for contact centers to manage their customer interaction requirements. NEONNOW for Amazon Connect accelerates Amazon Connect contact centre deployments. NEONNOW for Amazon Connect provides common out of the...
SmartAgent Contact Centre will revolutionise how you communicate with your customers. Powered by Amazon Connect, our omnichannel contact centre solution utilises automation, system integration, a single pane-of-glass desktop app for contact centre operators, and a host of innovative features to...
Balance Contact Center security and customer experience. Smartnumbers AI-powered risk engine analyzes every incoming call to provide agents and self-service interactive voice response (IVR) systems with a real-time decision on the risk of a caller for faster and more accurate identity verification....
RedSky E911 Anywhere is a cloud-based network service that routes emergency calls from any call server in the USA or Canada, sends detailed location information of the caller to emergency dispatchers at the PSAPs, and notifies on-site personnel of the 911 call in progress. In a distributed...
Think outside of the 1-800 / hold-music / chat / omni-channel box.
The future of customer experience is collaborative. The world is changing, and your customers are changing with it. Customers want to talk to you - so make your customer the hero and give power to your sales and service...
Coveo is a market-leader that provides real value from Day 1 - Driving conversions, site engagement, customer and employee satisfaction, and decreasing customer support costs - all while increasing your enterprise's profitability. This multi-tenant cloud-based platform is a highly scalable,...
Starting from $0.02/hr or from $99.00/yr (up to 43% savings) for software + AWS usage fees
This is a repackaged open source software product with optional support from Meetrix.io. Keep costs low with pay-as-you-go pricing, while gaining access to expert assistance as needed. Easily deploy Listmonk with AWS infrastructure: a self-hosted email newsletter manager tailored for modern...
Linux/Unix, Ubuntu 22.04 - 64-bit Amazon Machine Image (AMI)
Professional Services include deployment services, custom dashboards/report creation, consulting services and training. Examples of customisations include: Customised Metrics Custom Dimensions Custom realtime dashboards Custom Quicksight Reports Enterprise integrations
Ti-net, was founded in 2006. It is headquartered in Beijing and has branches in Shanghai, Shenzhen, Guangzhou, Hangzhou, Nanjing, Chengdu, Xi'an and Jinan. Ti-net has been focusing on the "R&D, construction and operation of the full cycle customer contact cloud platform", providing platform...
The typical enterprise spends 15-30% of its budget communicating with customers over an average of 17 channels, each managed through their own tools and teams. The unstructured data collected about these interactions is up to 80% of the business's total storage, and contains critical information...
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