incident.io

What do you like best about the product?

Slack integration and guided process is so great and customizable, so easy to onborad new responders.

What do you dislike about the product?

Some good features requireement the top tier plan

What problems is the product solving and how is that benefiting you?

Guided workflow during incident management and post-incident really helps onbording anyone in this really rapidly, very customizable. Helps focus on solving incidents without forgeting/missing important side-tasks or information gathering.

What do you like best about the product?

Too many to list - it's a one stop shop for incident management (not just on call rotations like many competitors. Built in and custom automations, great slack integration, automated post mortem generation, jira ticket creation, followup and actions creation, post incident workflows. It takes all the pain out of incident management and lets you focus on working the incident itself.

What do you dislike about the product?

I can't think of anything that's worth mentioning.

What problems is the product solving and how is that benefiting you?

incident management and on call

What do you like best about the product?

Incident.io is incredibly flexible and integrates smoothly with the tools we rely on. It makes it easy to collaborate at key moments, which helps us maintain SLAs and fix things quickly. Workflows, notifications, and forms are highly customizable, making incident.io a key tool across different areas of our business.

What do you dislike about the product?

I don't dislike anything, Incident.io covers the bases I need and is easy to set up and work with.

What problems is the product solving and how is that benefiting you?

Alerting on call teams of an incident, facillitating cross functional communcation, and tracking progress through resolution.

What do you like best about the product?

Huge fan of the usability of the Slack commands and how it's helped us improve our incident management workflows. The AI features really reduce the friction of incident management. Also the Customer support has been fantastic. It's easy to set up, and easy to integrate with our existing tooling/platform. Wish my company had more incidents so I could play with the features more. Also love the built-in Statuspages

What do you dislike about the product?

There have been a few UI bugs, but the support team has been prompt to respond to feedback and help us resolve or work around them.

What problems is the product solving and how is that benefiting you?

Solves the problem of how to make incidents easy to report, how to coordinate the resolution of incidents, and how to handle communication of the incident with internal and external stakeholders

What do you like best about the product?

To me incident.io strikes just the right balance between not getting in the way while still providing structure, process and data gathering to incident management.

I deal with incidents both as lead, supporter or just observer multiple times a week and during incidents things need to go fast and I like that I can launch and manage incidents right from Slack via shortcuts without having to keep some other tab open and switching back and forth.

It's great that numbers like the frequency of incidents and MTTX metrics are available out of the both and visualised in nice-looking dashboards.

What do you dislike about the product?

No complaints about the core use-case. Creating overrides for escalation scheuldes could be easier (just by drag and drop on the timeline or by making the text input a little smarter - it doesn't seem to be able to identify people just by their first name.)

What problems is the product solving and how is that benefiting you?

Providing structure while not getting in the way during time-sensitive incidents.