Overview

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    Hypergrowth companies use incident.io to automate incident processes, focus on fixing the issue and learn from incident insights to improve site reliability and fix vulnerabilities.

    Highlights

    • Focus on the incident, not the process - save your brainpower for the decisions that matter.
    • Make sure everyone's role is clear, track who's working on what, and help you escalate if you need extra help.
    • Get everyone on the same page from the moment they join the incident and help stakeholders stay in the loop.

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

     Info
    Dimension
    Cost/12 months
    incident.io Core
    $500.00

    Vendor refund policy

    All fees are non-cancellable and non-refundable except as required by law.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    We provide multiple resources for customers to get help and support with our product. Users can browse our help centre (help.incident.io), join our community (incident.io/community), or get in touch via email (support@incident.io ).

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    174 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Computer Software

    Simple, fast, customizable

    Reviewed on Feb 18, 2025
    Review provided by G2
    What do you like best about the product?
    Slack integration and guided process is so great and customizable, so easy to onborad new responders.
    What do you dislike about the product?
    Some good features requireement the top tier plan
    What problems is the product solving and how is that benefiting you?
    Guided workflow during incident management and post-incident really helps onbording anyone in this really rapidly, very customizable. Helps focus on solving incidents without forgeting/missing important side-tasks or information gathering.
    Real Estate

    Fantastic Product

    Reviewed on Feb 15, 2025
    Review provided by G2
    What do you like best about the product?
    Too many to list - it's a one stop shop for incident management (not just on call rotations like many competitors. Built in and custom automations, great slack integration, automated post mortem generation, jira ticket creation, followup and actions creation, post incident workflows. It takes all the pain out of incident management and lets you focus on working the incident itself.
    What do you dislike about the product?
    I can't think of anything that's worth mentioning.
    What problems is the product solving and how is that benefiting you?
    incident management and on call
    Information Technology and Services

    Flexible solution for handling incidents across teams

    Reviewed on Jan 14, 2025
    Review provided by G2
    What do you like best about the product?
    Incident.io is incredibly flexible and integrates smoothly with the tools we rely on. It makes it easy to collaborate at key moments, which helps us maintain SLAs and fix things quickly. Workflows, notifications, and forms are highly customizable, making incident.io a key tool across different areas of our business.
    What do you dislike about the product?
    I don't dislike anything, Incident.io covers the bases I need and is easy to set up and work with.
    What problems is the product solving and how is that benefiting you?
    Alerting on call teams of an incident, facillitating cross functional communcation, and tracking progress through resolution.
    Insurance

    Makes Incident Management a breeze

    Reviewed on Jan 14, 2025
    Review provided by G2
    What do you like best about the product?
    Huge fan of the usability of the Slack commands and how it's helped us improve our incident management workflows. The AI features really reduce the friction of incident management. Also the Customer support has been fantastic. It's easy to set up, and easy to integrate with our existing tooling/platform. Wish my company had more incidents so I could play with the features more. Also love the built-in Statuspages
    What do you dislike about the product?
    There have been a few UI bugs, but the support team has been prompt to respond to feedback and help us resolve or work around them.
    What problems is the product solving and how is that benefiting you?
    Solves the problem of how to make incidents easy to report, how to coordinate the resolution of incidents, and how to handle communication of the incident with internal and external stakeholders
    Financial Services

    Intuitive, fast and embedded where people are anyway (Slack)

    Reviewed on Dec 26, 2024
    Review provided by G2
    What do you like best about the product?
    To me incident.io strikes just the right balance between not getting in the way while still providing structure, process and data gathering to incident management.

    I deal with incidents both as lead, supporter or just observer multiple times a week and during incidents things need to go fast and I like that I can launch and manage incidents right from Slack via shortcuts without having to keep some other tab open and switching back and forth.

    It's great that numbers like the frequency of incidents and MTTX metrics are available out of the both and visualised in nice-looking dashboards.
    What do you dislike about the product?
    No complaints about the core use-case. Creating overrides for escalation scheuldes could be easier (just by drag and drop on the timeline or by making the text input a little smarter - it doesn't seem to be able to identify people just by their first name.)
    What problems is the product solving and how is that benefiting you?
    Providing structure while not getting in the way during time-sensitive incidents.
    View all reviews