Technology and Programs
AWS Support technology and programs help you manage and monitor your environment to ensure performance and cost optimization, manage security and downtime risks, and automate remediation of issues to the extent possible.
AWS offers several tools to help you monitor your environment’s health and compliance with best practices. With these tools, you can save time by automating responses to alerts and notifications and integrating with other management systems you may be using.
For Enterprise Support customers who are running business critical workloads on AWS, we offer proactive Support programs designed to maximize your ability to succeed. Business Support customers can access programs such as Infrastructure Event Management for an additional fee.
AWS Personal Health Dashboard
AWS Personal Health Dashboard provides alerts and remediation guidance when AWS is experiencing events that may impact you. It gives you a personalized view into the performance and availability of the AWS services underlying your AWS resources. It also displays relevant and timely information to help you manage events in progress and provides proactive notification to help you plan for scheduled activities.
AWS Trusted Advisor
AWS Trusted Advisor provides real time guidance to help you provision your resources following AWS best practices. Trusted Advisor checks help optimize your AWS infrastructure, increase security and performance, reduce your overall costs, and monitor service limits.
AWS Health API
AWS Health API provides programmatic access to the AWS Health information that is presented in the Personal Health Dashboard. You can use API operations to get information about events that affect your AWS resources.
Launch and Event Planning
AWS Infrastructure Event Management (IEM) offers architecture and scaling guidance and operational support during the preparation and execution of planned events such as shopping holidays, product launches, or migrations.
Enterprise Support customers have access to architecture reviews with AWS Solutions Architects. AWS Well-Architected helps cloud architects build secure, high-performing, resilient, and efficient infrastructure for their applications and workloads. This framework provides a consistent approach for customers and partners to evaluate architectures and implement designs that can scale over time.
Included with the Enterprise Support plan, Operations Support enables you to work with your Technical Account Manager to gain operational insight via operations assessments and analysis to identify gaps across the operations life cycle, as well as recommendations based on best practices. You also get detailed reporting on events impacting you, including remediation steps and recommended actions to help mitigate future risk.