This Guidance demonstrates how Nonprofits can automate the donation solicitation process from donors at a defined frequency leveraging AWS Artificial Intelligence (AI)/Machine Learning (ML) and Omnichannel contact center services.
A designated nonprofit campaign administrator uploads the donor contact list to an Amazon Simple Storage Service (Amazon S3) bucket.
AWS Lambda starts calls using the StartOutboundVoiceContact API.
Amazon Connect uses answering machine detection to solicit donations from donors if they are interested. Other options include “request an agent” or “reschedule the donation reminder”.
If donors choose to reschedule the donation reminder, an Amazon Lex chatbot handles processing of appointment rescheduling via self-service.
Lambda updates the DynamoDB table of donation reminder changes.
The AWS Well-Architected Framework helps you understand the pros and cons of the decisions you make when building systems in the cloud. The six pillars of the Framework allow you to learn architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable systems. Using the AWS Well-Architected Tool, available at no charge in the AWS Management Console, you can review your workloads against these best practices by answering a set of questions for each pillar.
The architecture diagram above is an example of a Solution created with Well-Architected best practices in mind. To be fully Well-Architected, you should follow as many Well-Architected best practices as possible.
The automated donation reminders for donors/members reference architecture is fully serverless. Your solution can be deployed with infrastructure as code and automation for fast iteration and consistent deployments. Use Amazon CloudWatch for application and infrastructure monitoring.
Serverless architecture enables the solution to be automatically scalable, available, and deployed across all Availability Zones.
By using serverless and managed technologies, you only provision the exact resources you need. Amazon Connect, Amazon Lex, Amazon Pinpoint, Lambda, and Amazon S3 are all Regional services. Use Regional for Regional customers, (and when using other AWS services within the same Region.
By using serverless technologies and automatically scaling, you pay only for the resources you use. Serverless services don’t cost anything while they’re idle.
Minimize your environmental impact. This solution can automatically move infrequently accessed data to cold storage with Amazon S3 lifecycle configurations. By extensively using managed services and dynamic scaling, this architecture minimizes the environmental impact of the backend services.
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