Agent Productivity and Empowerment

Empower agents with a generative AI-powered unified workspace to deliver great customer outcomes from day one

Boost agent productivity and customer satisfaction

Empower your contact center agents to deliver great customer experiences from day one, with a comprehensive set of AI-powered capabilities that automatically determines a customer's issue, provides contextual customer information, and recommends personalized and accurate next best actions for faster resolution. Agents leverage a unified workspace that enables everything they need at their fingertips to provide personalized service to their customers.

Empower contact center agents with Amazon Connect (00:53)


Use generative AI to provide your agents with the right insights and information to assist customers, while prioritizing and routing issues for efficient follow-up.
Provide agents with a unified workspace that is easy and less stressful for new agents to learn, giving experienced agents everything they need to continuously improve the customer experience they provide.
With pay-as-you-go pricing, you can toggle features on or off with a click of a button to optimize your agent experience, reduce their average handle time, and decrease your per-agent costs.

Amazon Connect Agent Workspace

Provide agents with a unified workspace so they can accept a call, chat, SMS, or task, and have all the right information and recommended next actions in one place.

Customers stories

Team Kentucky Transportation Cabinet

Kentucky Transportation Cabinet equips their agents with a unified experience
Discover how KYTC is transforming their customer experience by boosting agent productivity using artificial intelligence (AI).

Watch the presentation and read the case study »


Orbit Irrigation brings AI/ML-powered automation to their agents
Hear how Orbit reduced average handle time by 15% with Amazon Connect's agent productivity capabilities.

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DISH scaled their contact center and agent success
Learn how DISH migrated and scaled with Amazon Connect to transform their customer and agent experience.

Watch the presentation »


esure increases agent effectiveness with a customer-focused agent desktop
Learn how esure provides agents with real-time access to information to help them serve customer needs faster.

Read the case study »

Ready to discover what better agent productivity looks like for you?

Meet with AWS experts to assess how Amazon Connect improves agent productivity.