Set up a cloud contact center in just a few clicks and start helping customers right away
Create a seamless omnichannel experience
Deliver personalized, efficient, and proactive experiences across the channels customers prefer. With AI-powered self-service, including Amazon Q in Connect, you can deliver natural, intuitive, multilingual experiences that improve efficiency and lower costs. Amazon Connect also helps you proactively engage customers at scale with relevant information, like appointment reminders, in their preferred channel.
Explore omnichannel customer experience
Increase agent productivity with generative AI
Empower contact center agents to deliver superior customer experiences from day one with a unified, generative AI-powered workspace that delivers a holistic view of the customer. With Amazon Q in Connect, a generative AI-powered assistant, agents receive real-time responses and recommended actions, including step-by-step guides, personalized to the end-customers’ needs. Amazon Connect also helps reduce your agents’ After Contact Work (ACW) with summaries that are generated within seconds after a contact ends.
