Amazon Connect

Provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center

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In just a few clicks, you can set up and make changes to your contact center so that agents can begin helping customers right away.

Save up to 80 percent compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges.

Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working from anywhere.

How it works

With Amazon Connect, you can set up a contact center in minutes that can scale to support millions of customers.

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Use cases

Deliver omnichannel customer service

Build high-quality omnichannel voice and interactive chat experiences to support your customers from anywhere. Use a single intuitive user interface (UI) for contact routing, queuing, and analytics.

Use built-in AI and ML to personalize interactions

With embedded artificial intelligence (AI) and machine learning (ML), Amazon Connect
makes it easy to automate interactions, understand customer sentiment, authenticate callers, and enable capabilities like interactive voice response (IVR) and chatbots.

Improve agent productivity

Empower your agents to be more proactive and productive. Surface unified customer profiles and recommended answers in real time, and track follow-up tasks to quickly resolve customer issues.