AWS Incident Detection and Response
AWS Incident Detection and Response offers AWS Enterprise Support customers proactive monitoring and incident management for their selected workloads. AWS Incident Detection and Response is designed to help you reduce potential for failures on your workloads and to accelerate your recovery from critical incidents.
AWS Incident Detection and Response begins with a review of your workloads for reliability and operational excellence. AWS experts work with you to define critical metrics and alarms that provide improved visibility into the application and infrastructure layers of your workloads, making it easy to find and prioritize issues during an incident. AWS Incident Management Engineers continuously monitor your workloads, detect critical incidents, and engage you on a call bridge with the right AWS experts to accelerate the recovery of your workloads. All incidents are managed with the highest level of severity and escalation, and AWS remains engaged until the incidents are resolved. Lessons learned from previous incidents inform improvements to response plans and workload architecture, driving a continuous improvement cycle to improve the resiliency of your workloads.
AWS Incident Detection and Response is available in English for workloads hosted in eligible AWS regions. Contact your account team to subscribe accounts and onboard your workloads to AWS Incident Detection and Response.
We work with you to define critical metrics and alarms to provide improved visibility into the application and infrastructure layers of your workloads.
Early issue detection
AWS Incident Management engineers will monitor your workloads 24x7 and detect critical incidents on your behalf.
Recover faster from disruptions through rapid engagement with AWS experts using jointly defined response plans and runbooks.
Reduce potential for failure
Proactively mitigate issues by improving the architecture and operations of your workloads with best practice guidance from AWS.