Embark on your journey to cloud-based contact center excellence with ASA Solutions. We specialize in guiding organizations through the migration process, ensuring a smooth transition to modern cloud platforms like Amazon Connect and AWS Lex. Our team of experts will work closely with you to assess...
CTI for SAP Sales Cloud and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to...
Conversational analytics is one area which has seen significant investment from AWS over recent years. Contact Lens for Amazon Connect provides a set of conversational analytics and quality management capabilities, powered by machine learning. It helps you to understand and address customer issues,...
NUA's Methodology: Getting call center information (Flows, # inbound/outbound Calls, chatbots, etc) Nua is going to send a private offer. Customers must accept the offer. Customers select which AWS account will be used. (new or current) NUA configurates Amazon Connect depending on scope (users,...
Service Cloud brings every customer service and field service need onto the Einstein 1 Platform with trusted AI and Data. This platform unlocks a 360-degree view of every customer and ensures that data and AI are safeguarded behind the Einstein Trust Layer, allowing service organizations around the...
Acceleraate delivers rapid integration between Salesforce Lightning and Amazon Connect, offering the ability for customer service agents to utilise the Amazon Connect CCP inside Salesforce, preventing unnecessary application switching, and saving time. CTI for Salesforce and Amazon Connect...
Elevate your call center with real-time customer data and operational insights. Take advantage of the flexible and best in class call center capabilities Amazon Connect Contact Center and channel your data directly into Salesforce with Service Cloud Voice. This powerful combination brings in the...
Our mission is to simplify the adoption of AWS tools and contact center solutions, allowing you to fully unlock the potential of these cutting-edge innovations and kickstart your Customer Experience Transformation with ease. With our Turbo Launch program, we begin by evaluating your business...
Our Amazon Connect Admin UI offering presents a comprehensive solution for Admins/Supervisors to efficiently handle multiple critical configurations within Amazon Connect. With this powerful tool, users can seamlessly manage various aspects of the system, including: Manage Hours of Operations and...
The T-Metrics CX-2025 delivers an advanced blended omnichannel solution, via its universal cloud platform, by integrating with most leading UC vendors voice infrastructure with unrivaled security and at unprecedented scale.
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