Zoom offers government agencies a platform designed for secure communication, collaboration, and continuity of operations. It is fundamental for enabling the hybrid workforce. Zoom for Government is certified for today's critical federal mission. It has been authorized at the FedRAMP Moderate...
Our Advanced Connect Deployment solution has been meticulously crafted to meet the sophisticated needs of discerning customers who have already integrated Amazon Connect into their operations. With a deep understanding of the platform's intricacies, our team is poised to provide unparalleled...
watsonx Assistant: Intelligent virtual agent. Solve customer problems the first time, across any channel. Using artificial intelligence and natural language processing, watsonx Assistant provides customers with the best customer experience. Remove the frustration of long wait times, tedious...
JDS Contact Centre Insights solution with Amazon Connect provides the analytics and knowledge for you to: • Reduce customer wait times. • Improve customer satisfaction. • Improve agent retention. • Optimise your workforce, scheduling, and forecasting. • Make better decisions from accurate real-time...
Leveraging deep sector experience and cutting edge automated deployment technology, we offer a powerful Amazon Connect deployment solution for your business. Our deployment solution provides: Ready to use, expertly developed contact flows Azure Active Directory single sign on intergation Agent...
Amazon Connect by Acceleraate (POC) delivers a modern, scalable, and flexible cloud-based CCaaS solution for medium and enterprise organisations, enabling the rapid delivery of a voice contact centre to improve customer engagement and simplify agent experience. Whilst Amazon Connect is billed as a...
At zeb, we understand the challenges retail businesses face in navigating the digital landscape, from managing customer data and executing effective marketing campaigns to optimizing supply chains and automating support workflows. As an AWS Advanced Tier Consulting Partner, zeb specializes in...
Our Amazon Connect Live tool offers a comprehensive solution for the monitoring and analysis of both real-time and historical call data. This sophisticated tool enables the aggregation and organization of information in a manner that facilitates convenient review for developers and supervisors...
CTI for Oracle CX Service and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to...
Product Overview Based on the AWS gov cloud public infrastructure, eGain for Amazon Connect powers connected, easy customer experience across all omni-channel touch points. Its digital-first, omnichannel advisor desktop is powered by Artificial Intelligence (AI), knowledge, and analytics. The...
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