Leading Nordic Amazon Connect Consultancy At Fullon Advisors, we specialize in customizing Amazon Connect solutions for Nordic businesses. Our approach involves leveraging our expertise in AWS to provide scalable and efficient contact center solutions. We focus on transforming digitalization into...
Balance Contact Center security and customer experience. Smartnumbers AI-powered risk engine analyzes every incoming call to provide agents and self-service interactive voice response (IVR) systems with a real-time decision on the risk of a caller for faster and more accurate identity verification....
Today's customer are expecting personalized and contextually-relevant experiences when engaging with companies and organizations. Consilium is able to support customers of all sizes by leveraging the advanced capabilities of Amazon Connect and the power of customer data across a wide variety of...
Allow customers to choose the most convenient time for them while automating the process for your agents, providing a more streamlined process for everyone. Broad Time Slot Options Offer up to 20 date slots for customers to choose from Confirmation Messages Auto-send confirmation texts and...
We understand that exceptional customer experiences rely on the efficiency, productivity, and reliability of your Amazon Connect solution. Whether our team can help supplement your in-house staffing capabilities, or offer a fully outsourced model to maximize your investment, our 24x7 dedicated team...
U-Assist Summary automates the call summary process by accurately capturing the key points of the conversation and actions taken. Agents can now generate a summary of the call, while the call is still active, reducing after-call work and customer call waiting times. You can also define your own...
Starfish Provisioning Solution for Amazon Connect automates communication management workflows by integrating with different IT business applications including Microsoft Azure Active Directory, ServiceNow and Workday. Business applications can trigger transactions comprised of multiple tasks to an...
Our support of the ecosystem technology with our MCX platform comprises of our strategic CX partners cover Genesys Cloud CX and Amazon Connect, allowing us to: • We provide proactive quality assurance through persistent proactive testing of employee and customer interactions, to ensure our clients...
What is it? In the increasingly complex world of Planning and Workforce Management / Forecasting and Scheduling, many organisations struggle to drive the full benefit from their WFM solution. Sabio’s WFM / FCS optimisation service allows planning teams to leverage the full capabilities of their WFM...
At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance. Our unique, holistic, and outcome-focused approach helps your business work smarter and more efficiently and be better aligned for...
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