Our Amazon Connect {QuickStart or Accelerate} offer provides an Amazon Connect, including: Up to 5 Phone Numbers Up to 100 agents Up to 5 call flows and 5 queues Up to 5 Routing Profiles Outbound Dialling DTMF call steering menus Call Recording Call Backs Agent Softphone or Agent...
No Microsoft Teams Phone license needed Transfer PSTN calls from Amazon Connect to Microsoft Teams Users receive an inbound Microsoft Teams call from CloudInteract’s bridging service Agents can transfer calls to anyone in the organisation quickly and easily Swarm Chat Agents can start a...
Rapidly unlock and secure the full potential of Amazon Connect with Waterfield Tech’s Xcelerator. Designed to meet the distinct needs of healthcare organizations, access platform activation to project governance, key features, quality management, analytics, reporting and more. We’ll quickly...
mavQ CXC Platform streamlines customer interactions, offering a unified solution for optimized engagement. With features like Omni-Channel Input, Shared Services Model, Workforce management, and Real-Time Transcripts with Sentiment Analysis, businesses can enhance customer experiences effortlessly....
Meet Inteso - a digital human. Built through a partnership between CyberCX and UneeQ, Inteso communicates with people in a way that comes most naturally - using conversation, human expressions and emotional responses to enhance engagement and move customer transactions to customer...
At inGenious AI we keep the complex simple, so you can deliver next-gen customer experiences at scale. Throughout the customer lifecycle, we enable your team to focus on the conversations that matter. We saw that content creators werent empowered to manage the end-to-end messaging experience....
eGain Analytics for Amazon Connect™ is a powerful "measure and manage" platform that provides comprehensive omnichannel analytics across IVR, human-assisted voice and digital touchpoints, and customer journeys. The connected, omnichannel analysis across all customer touchpoints enables businesses...
VoiceSpin app for the AWS marketplace places a paramount emphasis on ensuring crystal-clear voice quality and top-notch call center capabilities. Its commitment to developing intelligent communication solutions that drive business growth, makes it one of the leading contact center platforms on the...
Professional Services include deployment services, custom dashboards/report creation, consulting services and training. Examples of customisations include: Customised Metrics Custom Dimensions Custom realtime dashboards Custom Quicksight Reports Enterprise integrations
The PwC for Amazon Connect assessment delivers an industry specific, customer persona analysis in combination with leveraging PwC's Amazon Connect industry template to deliver an operational PoC allowing our clients to "test drive" and validate their call center automation & AI business benefits...
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