Features • Replace screen switching with instinctual interface • Make call handling process efficient by identifying callers, displaying their information in automatic screen pops and route them to right agents • Matching callers instantly with existing records and searching them when required...
USAN recognizes the importance of rapid deployment for achieving tangible business benefits. With a track record of migrating legacy environments to Amazon Connect 30-50% faster than traditional deployment methods, USAN provides end-to-end design, integration, and deployment services for Amazon...
Twilio [Private Offer Only] combines the benefits of the Private Offer feature along with Carahsoft's contract vehicles in providing customers a seamless acquisition process for their cloud-based products and solutions from AWS Marketplace. Today's leading companies trust Twilio's Customer...
In this 4-day, hands-on instructor-led class, learners initially create a stable lab environment by performing basic configuration using approved validation procedures. Topics include setting up accounts, navigating the Amazon Connect Dashboard, configuring basic Contact Flows to establish the...
CTI for Oracle CX Sales and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to...
The Data Sciences Package for Amazon Connect is an offer from TTEC Digital that takes the data lake generated by an organization and hydrates it with high fidelity insights. This data hygiene provides agents, supervisors, and leadership with the information they need to inform product decisions,...
Do you require assistance with configuring and implementing Amazon Connect Voicemail? Look no further, as our Amazon Connect Advanced Voicemail Setup & Implementation service is here to effectively address your needs and offer seamless solutions. Our team of experts will collaborate closely with...
Conversational AI Platform is a middleware solution for building and operating robust and comprehensive conversational AI solutions including virtual agents, chatbots, voice assistants and more. It allows organizations to fully manage their conversational AI solution, with modules for RPA design,...
RingCentral MVP is one app that powers the most engaging and effective communications and workflows, wherever teams are. MVP brings together messaging, video, and phone while preserving the magic of spontaneous collaboration, uniquely empowering organizations to run and grow their business. Built...
This algorithm takes sentiment analysis a step further by extracting each aspect and opinion within any text document. As opposed to producing sentiment scores on the entirety of a sentence, paragraph, or document, this algorithm identifies the entity being discussed, the aspect of that entity, and...
Model Package - Fulfilled on Amazon SageMaker
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