Uninterrupted Customer Connectivity Key Features Access voicemail recordings through an intuitive web app or a customized agent desktop Create custom greetings using AWS Polly for a personalized touch Access both audio and transcribed text files of customer messages Receive and manage message...
As one of the first organisations to realise the full capability of Amazon Connect we have been working with the platform since 2018. During this time we have won a number of awards including the Computing Cloud Excellence award and AWS City on a Cloud for our innovative work around voice...
Click-to-Call revolutionizes online communication by seamlessly integrating web applications with phone systems. This innovative service allows users to initiate phone calls directly from their web browser, enhancing customer engagement and streamlining communication processes for businesses. With...
Contact Center Builder is a far easier way to deploy a full contact center solution that includes an IVR and an IVA chatbot for prompting callers and gathering intent an ACD for directing calls to the right agent queue a complete instance of Amazon Connect for handling calls and comprehensive...
"Gyst [Private Offer Only] combines the benefits of the Private Offer feature along with Carahsoft's contract vehicles in providing customers a seamless acquisition process for their cloud-based products and solutions from AWS Marketplace. The 2 main components that our solution is comprised of...
In most businesses, the prospect to customer journey is never straightforward. In fact, there is no single path to closure. There are multiple sales journeys, involving different channels, processes, teams, and touchpoints. LeadSquared connects them all, processes, distributed teams, and...
Genesys Cloud CX [Private Offer Only] combines the benefits of the Private Offer feature along with Carahsoft's contract vehicles in providing customers a seamless acquisition process for their cloud-based products and solutions from AWS Marketplace. Genesys Cloud CX (FedRAMP), built on Amazon Web...
As a ServiceNow Elite partner we have brought together the best of both worlds to offer an omni-channel ServiceDesk solution, leveraging our many years experience within ServiceNow to offer a better customer (CX)and employee (EX) experience. With the ability to recognise your contacts, and offer a...
P3Fusion delivers advanced integration between Salesforce and Amazon Connect, offering contact center agents the ability to easily look up customer profile information and deliver a more efficient interaction.This will be a single pane of glass for business. Key Features Call recordings and...
The customer service landscape has been irrevocably changed by evolving customer expectations and the pace of technology innovation. Now, more than ever, customer experience organizations exist at the three-way intersection of analytics, integration and engagement. Traditional contact center...
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