TechSee Live: Bridging the Visual Gap Between Customers and Contact Centers TechSee Live is a cloud-based augmented reality (AR) platform that bridges the visual gap between customers and contact centers. With TechSee Live, agents can see their customers' environments directly through their mobile...
Amazon Connect Integration with Sobot provides Voice Outbound, Voice Inbound and other interactions can be automated as per user case (subject to discovery). With this integration, agents can make and transfer calls directly from the Amazon Connect the phone bar, allowing for more efficient...
The Contact Suite for Amazon Connect lets your team deliver a personalized experience every time, getting to the heart of every problem. Instant access to all your Amazon Connect and data on AWS gives your teams everything they need to know for every customer conversation. Contact Suite comes with...
OVERVIEW Cyara Academy, and Cyara Professional Services both have roles in enabling our customers. Cyara Academy: Cyara classes are designed to accelerate the learning curve through engaging content that encourages active participation, such as demonstrations and hands-on exercises. We offer...
AWS FTR Certified Octave Microsoft Dynamics CTI Connector provides seamless integration of DynamicsCRM with Amazon Connect. Agents can handle both inbound, outbound & Omni-channel interactions. The agents can Pause or resume the Call Recording Initiate an outbound call by clicking on the customer...
Resolve customer issues faster with Vyntelligence No more lengthy voice calls No more frustrating web chats No more agents struggling to visualise your customer's issue. Adding Vyntelligence smartvideonotes lets your customers show and tell their issue so your agents see the customer issue as if...
Key features Gen AI-assisted content management Effective knowledge management starts with quality content. The Knowledge Hub makes content creation and curation a snap with AssistGPT generative AI capability, an easy-to-use authoring console, and flexible editorial workflows that ensure...
Hiver helps organizations engage meaningfully with their customers, employees, and vendors, right from Gmail. Hiver's multi-channel approach turns Gmail into a powerful help desk to handle business communication efficiently from email, chat, phone, and WhatsApp. Hiver offers advanced analytics to...
CTI for Salesforce and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to create...
Contemporary organizational management necessitates a comprehensive perspective across all facets of the business. The information gathered in the contact center can unveil trends that previously required weeks to comprehend, such as customer dissatisfaction with a product or service. By seamlessly...
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