Consilium delivers advanced integration between Salesforce and Amazon Connect, offering contact center agents the ability to easily look up customer profile information and deliver a more efficient interaction. Agents spend less navigating multiple platforms/applications, and more time focusing on...
What Is a Visual IVR? ChoiceView Visual IVRs and Visual Bots allow callers to SEE and HEAR information on standard calls they make to businesses. Visual IVRs eliminate the tedious voice-only interactions with automated phone systems. Instead, callers are presented with visual menus and visual...
eGain Cobrowse provides smooth co-browsing experiences even on complex websites and offers following benefits: Delightful - Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session. Easy and secure - Enables the agent and...
CTI for Oracle Siebel and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to...
Pragma’s team of specialists focuses on implementing and improving user experience when solving a problem related to your product or brand in the contact center, where omnichannel, self-service, automation, and conscious and personalized relationships with each user are the priority. Our team...
Amazon Connect Explorer provides a comprehensive overview of your Amazon Connect infrastructure, offering a holistic understanding of its components. Within minutes, it captures a snapshot of your environment and generates detailed documentation encompassing all relevant aspects. This tool allows...
We help simplify the use of the AWS toolset and contact center solutions, so you can tap into the full potential of these world-renowned innovations and begin your Customer Experience Transformation as quickly as possible. The Rapid Start begins by assessing your business needs and readiness,...
Detailed design review sessions for setup, configuration, and contact flow requirements Map requirements and develop pilot migration roadmap
Based on the AWS gov cloud public infrastructure, eGain Analytics for Amazon Connect™ is a powerful "measure and manage" platform that provides comprehensive omnichannel analytics across IVR, human-assisted voice and digital touchpoints, and customer journeys. The connected, omnichannel analysis...
Amazon Connect Integration with ServiceNow provides Voice Outbound Click-To-Call; Voice Inbound; Chat, SMS and other interactions can be automated as per use case (subject to discovery). Each of Lakes implementations is designed to maximize the effectiveness of contact centers by improving...
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