Ivinex is a cloud-based SaaS platform designed to provide users from all over the world with easy access to lead management, support tickets, and CRM data. Our innovative Script Pop technology enables agents to access real-time customer data during calls, resulting in a more efficient and...
Consilium's Managed Services team provides end-to-end support for your entire Amazon Connect infrastructure. Support services can include: Contact Flows (Voice and Chat/Messaging) Queues & Routing Profiles Phone Numbers Case Management Forecasting, Capacity Planning & Scheduling Apple Messages for...
CALM is able to encode all transcripts and use machine learning to understand context – from there it synthesises all paths taken by your agents to answer a call From these conversation maps we are able to identify the most effective “happy path”, note points that need improvement and better agent...
Overview At Byte, we offer technologies and processes that enable organisations to modernise the way their people work and collaborate, both internally and with customers. We understand customer experience solutions and can help you design, implement, and maintain a contact centre that truly...
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers (even the parts that are hard to hear) can help companies make better decisions that drive long-term customer loyalty and growth. That's why Alida created...
EngageHQ compliments the Amazon Connect platform by delivering a cohesive ecosystem of context from your existing data, enabling your employees to deliver excellent Customer Experiences on every interaction. With lightning-fast deployment and consumption-based costs, Untagl EngageHQ produces rapid...
Transforming the contact center environment can seem like a daunting task, especially when considering the legacy complexities of traditional contact center environments. The Sentinel Landing Zones for Amazon Connect offering includes three different tiers, each adding additional functionality...
Futran Solutions brings extensive experience in deploying IVR, contact center, and CRM/Ticketing platforms, providing a full range of services to support your transition to Amazon Connect. Our expertise in UX and conversational design, backed by data science and analytics, ensures a smooth...
The AWS Well-Architecture Framework is a set of best practices that guide customers in building a resilient and agile Amazon Connect Environment. When architecting an Amazon Connect Solution, the Well-Architecture best practices are based around three foundation pillars: Stability,Efficient and...
Acceleraate Change Management for Amazon Connect provides comprehensive support for your contact centre. With this service, you can leverage the powerful features of Amazon Connect & AWS to create a seamless and efficient experience for both your customers and your team, without taking on the...
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