Today, the landscape of both the workplace and customer communication is undergoing significant transformation. Customers now demand exceptional experiences, the ability to connect with companies through their preferred channels (such as social media, chat, phone calls), immediate assistance when...
Powered by AI, U-Analyze mines customer conversations for patterns, keywords, topics, sentiment and potential issues to help reduce customer churn and increase ROI. With U-Analyze, businesses can audit calls to uncover friction points and improve agent performance and compliance.
Our Amazon Connect {QuickStart or Accelerate} offer provides an Amazon Connect, including: Up to 5 Phone Numbers Up to 100 agents Up to 5 call flows and 5 queues Up to 5 Routing Profiles Outbound Dialling DTMF call steering menus Call Recording Call Backs Agent Softphone or Agent...
No Microsoft Teams Phone license needed Transfer PSTN calls from Amazon Connect to Microsoft Teams Users receive an inbound Microsoft Teams call from CloudInteract’s bridging service Agents can transfer calls to anyone in the organisation quickly and easily Swarm Chat Agents can start a...
Boost your customer experience with the Gen AI-powered Call Center as a Service (CCaaS) Amazon Connect. The Storm Reply Amazon Connect 30-Day Trial Deployment is a quick and easy way to experience the capabilities of a best-in-class Contact Center in the cloud. Highly touted by Gartner and...
Rapidly unlock and secure the full potential of Amazon Connect with Waterfield Tech’s Xcelerator. Designed to meet the distinct needs of healthcare organizations, access platform activation to project governance, key features, quality management, analytics, reporting and more. We’ll quickly...
mavQ CXC Platform streamlines customer interactions, offering a unified solution for optimized engagement. With features like Omni-Channel Input, Shared Services Model, Workforce management, and Real-Time Transcripts with Sentiment Analysis, businesses can enhance customer experiences effortlessly....
Meet Inteso - a digital human. Built through a partnership between CyberCX and UneeQ, Inteso communicates with people in a way that comes most naturally - using conversation, human expressions and emotional responses to enhance engagement and move customer transactions to customer...
At inGenious AI we keep the complex simple, so you can deliver next-gen customer experiences at scale. Throughout the customer lifecycle, we enable your team to focus on the conversations that matter. We saw that content creators werent empowered to manage the end-to-end messaging experience....
eGain Analytics for Amazon Connect™ is a powerful "measure and manage" platform that provides comprehensive omnichannel analytics across IVR, human-assisted voice and digital touchpoints, and customer journeys. The connected, omnichannel analysis across all customer touchpoints enables businesses...
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