Amazon Connect Voice ID, a feature of Amazon Connect, uses machine learning to provide real-time caller authentication and fraud risk detection to make voice interactions faster and more secure. Historically, contact centers have used a time-consuming knowledge-based authentication process where...
Next Generation Metrics for Contact Lens enables Contact Lens users to generate valuable insights from the data lake the tool generates. Next Generation Metrics will categorize qualified data in a clean environment with a custom vocabulary that includes the common phrases, product names, and...
Natural Disasters and equipment hardware failures come without warning and can have a disastrous impact on your organization's business, image and bottom line. In traditional environments, if you are running on an premise- based system, organizations simply do not have the flexibility and...
CTI for ServiceNow and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen pop, click-to-dial and logging of call/ interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to create...
ConnectIV CX, powered by Amazon Connect revolutionizes contact center operations with its fully managed Contact Center as a Service (CCaaS) solution enhanced by advanced AI technologies. Seamlessly integrating InterVision's expertise with AWS' Amazon Connect platform, ConnectIV CX introduces a...
Features • Replace screen switching with instinctual interface • Make call handling process efficient by identifying callers, displaying their information in automatic screen pops and route them to right agents • Matching callers instantly with existing records and searching them when required...
USAN recognizes the importance of rapid deployment for achieving tangible business benefits. With a track record of migrating legacy environments to Amazon Connect 30-50% faster than traditional deployment methods, USAN provides end-to-end design, integration, and deployment services for Amazon...
Twilio [Private Offer Only] combines the benefits of the Private Offer feature along with Carahsoft's contract vehicles in providing customers a seamless acquisition process for their cloud-based products and solutions from AWS Marketplace. Today's leading companies trust Twilio's Customer...
In this 4-day, hands-on instructor-led class, learners initially create a stable lab environment by performing basic configuration using approved validation procedures. Topics include setting up accounts, navigating the Amazon Connect Dashboard, configuring basic Contact Flows to establish the...
CTI for Oracle CX Sales and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to...
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