Amazon Connect Wallboard by Comstice helps contact center agents, team leaders and executives to monitor real-time and daily activity from the web, mobile app and desktop ticker applications, create dashboards using the out of the box widgets, set real-time thresholds to receive email and SMS text...
Moving people, technology, and government forward is Maximus’ focus. We deliver capabilities tailored to meet agency mission requirements and customer expectations. Our capabilities include end-to-end technology design, development and implementation, cloud architecture, infrastructure as a...
Approach The development services will be specifically catered to each individual use case. Adastra will first conduct a thorough discovery to understand our client’s use case, processes and user/agent workflow needs to ensure a robust and scalable contact centre design with relevant...
Our services provide availability and reliability for your critical applications and IT infrastructure. We provide rapid response and resolution for technical issues through our tiered support system, efficiently manage incidents, and maintain comprehensive knowledge resources for troubleshooting...
Deliver profitable growth on one connected platform for planning and execution with the world's #1 AI CRM for consumer goods. Consumer Goods Cloud enables companies to unify planning and execution on one connected platform with a data model designed for the industry and AI-powered capabilities....
Optimal Conversation™ Studio is an automated knowledge curation cloud service for developing and managing enterprise virtual assistants. OC Studio provides a machine teaching workflow that complements Amazon Lex and Amazon Kendra to enable enterprises to build and manage omni-channel conversational...
LiveUCX provides Dynamic Realtime dashboard application for your Contact Centre. Using these dashboards view your Contact Centre statistics at a glance in vibrant & meaningful visualizations. The application developed by LiveUCX Dashboard integrates seamlessly to your contact centre that will...
At Vision Point Systems, we excel in developing tailored and affordable contact center solutions powered by Amazon Connect on the AWS cloud. Our proficiency in omnichannel support, IVR development, natural language processing, AI, and analytics enables us to collaborate closely with you. Together,...
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect...
Amazon Connect Voice ID, a feature of Amazon Connect, uses machine learning to provide real-time caller authentication and fraud risk detection to make voice interactions faster and more secure. Historically, contact centers have used a time-consuming knowledge-based authentication process where...
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