TTEC Digital’s Amazon Chime Software Development Kit (SDK) Implementation opens doors to industry-leading artificial intelligence (AI) and machine learning (ML) capabilities from AWS without requiring a full platform shift. All of the Benefits, None of the Implementation Hassle AI and ML...
Agents logged into Microsoft Dynamics 365 Sales or Customer Service platforms can seamlessly handle calls within Dynamics 365, triggering a popup with Account or Contact records based on the caller's details. The integration of Amazon Connect with Microsoft Dynamics 365 facilitates a unified...
Starfish Migration Solution accelerates the process of migrating agent communication resources from legacy Avaya, Cisco and Genesys systems to Amazon Connect while mapping the appropriate routing profile on Connect. The system can migrate approximately one agent per second, up to 5,000 agents at a...
Windows, Windows Server 2019 with SQL Server 2016 Standard 2022.03.09 - 64-bit Amazon Machine Image (AMI)
Daisee is an Australian AI software company pioneering speech-to-text and voice analytics technology. We specialise in automated quality management for customer interactions, script adherence, and AI-driven analysis of unstructured voice data. Our solution is designed to unlock actionable insights...
Enable your contact center agents to take payments securely over the phone without compromising customer experience, data security or PCI DSS compliance. Backed by patented technology, CallGuard is the most flexible and robust secure payment solution on the market. CallGuard can even protect other...
A cloud-based customer engagement platform that seamlessly integrates with AWS Connect and offers a most modern, intuitive and data powered user desktop that can be deployed in minutes and can handle Voice, Chat, SMS and Social Media contacts. The platform harnesses the power of Amazon serverless...
A cloud-based customer engagement platform that seamlessly integrates with AWS Connect and offers a most modern, intuitive and data powered user desktop that can be deployed in minutes and can handle Voice, Chat, SMS and Social Media contacts. The platform harnesses the power of Amazon serverless...
Organizations today need the right IT Service Management (ITSM) and Help Desk to keep the business running like clockwork. easysm is a cutting-edge, scalable solution that takes your ITSM capabilities to new heights, with flexible scalability options and enterprise resources integration options.
One year (1) WhatsApp Business Platform SaaS subscription with your choice of 500, 5,000, or 500,000 Monthly Active Users (MAUs) on UIB's UnificationEngine® omnichannel Messaging Service Platform (MSP) API. QUESTIONS? Email us on info@uib.ai! The WhatsApp Business Platform is a programming...
UJET is reimagining the contact center for modern consumers and brands. Our one of a kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. UJET is the only CCaaS vendor that provides multicloud redundancy between AWS and...
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