PatientAngle is a patient feedback system where patients can provide feedback on any touchpoints in your healthcare organization in less than 30 seconds using their mobile devices. The feedback is then automatically distributed to the responsible staff and managers for their actions. Managers use...
Aisera's AI Customer Service provides a proactive, personalized, and predictive solution that is purpose-built to automate repetitive requests, tasks, and workflows. Deliver an exceptional customer experience by automating responses to information requests and simple and complex workflow tasks...
SuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform remove the obstacles that agents,...
Product Overview Based on the AWS public-cloud infrastructure, eGain for Amazon Connect powers connected, easy customer experience across all omni-channel touch points. Its digital-first, omnichannel advisor desktop is powered by generative and conversational AI, knowledge, and analytics. The...
SMS Messaging Service Fee for a Connect Voice Agent - voice agents can send SMS & view SMS /MMS / FB Messenger messages from their desktop. While on a call, Voice Agents can text a caller via a Screenpop. A Connect agent desktop is required. This allows call center Agents to send secure SMS...
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