Artificial intelligence is empowering contact centers to enhance their business by boosting your contact center's operational efficiency and improving your customer's experience. Finding the right AI solution for your business is more complex than just adding a chatbot popup to your website. The...
Starting from $0.10/hr or from $870.00/yr (1% savings) for software + AWS usage fees
* This is a repackaged open-source software product wherein additional charges apply for technical support and maintenance by Apps4Rent. * Ekiga (formerly known as Gnome Meeting) is an open-source Softphone, Video Conferencing and Instant Messenger application over the Internet. It supports HD...
Windows, Windows Server 2019 Base 2019 - 64-bit Amazon Machine Image (AMI)
Solution #1) Enhance your Chatbot CX and Performance with Amazon Kendra. Chatbots perform well when solving for known user intents but service inquiries change frequently and under perform with most chatbot technology. Amazon Kendra is stellar at handling freeform questions. The challenge? How do...
Drive Accuracy in Your Voice and Chat Bots The Solution: LLM-enhanced Intent Recognition for Voice and Chat Bots Understand your customers’ needs faster and with greater accuracy - The ability to understand your customers’ unique voice and vocabulary are crucial for precise intent recognition and...
Nubity is the leading provider of cloud contact center and customer experience improvement solutions. Nubity created a contact center solution based on amazon Connect that has different modules that cover the most common needs of contact centers of different industries and company sizes. Nubity...
Many companies believe the only way to ensure exceptional customer experiences is to handle all call center processes in-house. And it is convenient if you already have a team in place ready to handle all of your needs. However, in the current environment, this can be very difficult. Covid has made...
NeuraFlash provides years of experience in deploying IVR, contact center, and CRM/Ticketing platforms. We provide mature UX and conversational design for your IVR and chatbot needs, data scientists and analytics support, end-to-end consulting and delivery, continuous change management and...
Amazon Connect forecasting, capacity planning, and scheduling are machine learning (ML) powered capabilities that make it easy for contact center managers to predict contact volumes and average handle time with high accuracy, determine ideal staffing levels, and optimize agent schedules to ensure...
We provide flexible third-party support and managed services for your Avaya Contact Center while you migrate to the cloud with Amazon Connect. Seamlessly bridge the gap between your old Avaya system and your new AWS Amazon Connect solution with between your old Avaya system and your new AWS Amazon...
Our ACGR assessment and implentation process is designed to help our customers maintain high availability and minimize disruptions in their contact center operations. Some keys steps of the process are: Assessment and evaluation of Current Infrastructure: We do a deep dive into your environment...
showing 131 - 140