CTI for Oracle CX Service and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to...
Product Overview Based on the AWS gov cloud public infrastructure, eGain for Amazon Connect powers connected, easy customer experience across all omni-channel touch points. Its digital-first, omnichannel advisor desktop is powered by Artificial Intelligence (AI), knowledge, and analytics. The...
HCL Marketing Cloud (Private Offer Only) Precision Marketing at Scale - Evolved. THIS AWS MARKETPLACE LISTING FOR HCL MARKETING CLOUD IS FOR INFORMATION PURPOSES ONLY AND DOES NOT CONSTITUTE AN OFFER TO SELL, OR SOLICITATION TO PURCHASE HCL MARKETING CLOUD. YOU/BUYER WILL NOT HAVE ANY RIGHTS TO...
Our omnichannel desktop provides agents a unified view of Amazon Connect interactions across channels, so they can fuel both exceptional performance and customer experiences. With Agent Desktop for Amazon Connect you can: Save agents time – Faster navigation, screen pop and better UI save agents...
The Amazon Connect MS Teams Integration is a powerful tool that allows businesses to seamlessly integrate their Amazon Connect contact center with Microsoft Teams. With this integration, agents can make,transfer or conference calls directly from the Amazon Connect interface to MS Teams, allowing...
NeuraFlash is an Advanced AWS Partner with experience in the voice and automation space. Our experience combined with our IP, helps you seamlessly migrate your legacy platform to Amazon Connect. Our team of Conversational Experience Designers, Speech Scientists, and AWS developers are all trained...
Our company has years of experience with AWS and is now both an Advanced AWS Partner and accredited as AWS Well-Architected. This means that we can provide you with a Well Architected Review of your critical workloads to ensure that they meet the six pillars of the AWS Well Architected Framework....
Amazon connect is an Unconventional Cloud Contact Center solution that fits both into the CCaaS (SaaS) and cPaaS (PaaS) market! Solution Architects with CCaaS background would find it more engineering driven while the Solution Architects with SaaS background would find it too “packaged”. This means...
The market opportunity for selling CX solutions and services is growing fast. And CCaaS cloud migrations have become a key battleground… Now the race is on, to become the CX partner of choice for businesses around the world. As a successful CX partner, you already know the importance of...
Uhuru’s contact center solution integrates Salesforce with Amazon Connect, leveraging customer data to streamline business operations. Customer information is automatically displayed on the operator’s screen, enabling a more personalized interaction, and supports multi-channel communication,...
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