Pragma’s team of specialists focuses on implementing and improving user experience when solving a problem related to your product or brand in the contact center, where omnichannel, self-service, automation, and conscious and personalized relationships with each user are the priority. Our team...
Amazon Connect Explorer provides a comprehensive overview of your Amazon Connect infrastructure, offering a holistic understanding of its components. Within minutes, it captures a snapshot of your environment and generates detailed documentation encompassing all relevant aspects. This tool allows...
We help simplify the use of the AWS toolset and contact center solutions, so you can tap into the full potential of these world-renowned innovations and begin your Customer Experience Transformation as quickly as possible. The Rapid Start begins by assessing your business needs and readiness,...
Detailed design review sessions for setup, configuration, and contact flow requirements Map requirements and develop pilot migration roadmap
Forethought's mission is to make every touchpoint between humans and organizations faster and more intelligent. Forethought helps organizations reduce support costs while boosting CSAT by automating common customer questions at every customer service touchpoint, helping support leaders do more with...
Based on the AWS gov cloud public infrastructure, eGain Analytics for Amazon Connect™ is a powerful "measure and manage" platform that provides comprehensive omnichannel analytics across IVR, human-assisted voice and digital touchpoints, and customer journeys. The connected, omnichannel analysis...
Amazon Connect Integration with ServiceNow provides Voice Outbound Click-To-Call; Voice Inbound; Chat, SMS and other interactions can be automated as per use case (subject to discovery). Each of Lakes implementations is designed to maximize the effectiveness of contact centers by improving...
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NorthCode is a testing solution for Amazon Connect that focuses on outcomes. NorthCode leverages Behaviour Driven Development which is a commonly used framework within the web development community. NorthCode is unique in the marketplace by allowing the testing of full scenarios in a single...
SuccessKPI [DSOR]- Human Experience Platform for Contact Centers (FedRAMP) combines the benefits of the Private Offer feature along with Carahsoft's contract vehicles in providing customers a seamless acquisition process for their cloud-based products and solutions from AWS Marketplace. SuccessKPI...
DaVinci for Amazon Connect and Microsoft Dynamics improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and tracking of call activities, and thorough low code/no code approach for custom use cases. DaVinci helps your contact center agents be...
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