AWS Business Support

✓ Less than 1 hour response times for production system down cases and 24x7 access to cloud experts

✓ 400+ personalized recommendations to optimize costs, improve performance, increase security, and monitor service quotas with AWS Trusted Advisor

✓ Automated workflows to diagnose and resolve common support issues

Start today for *$100/month

*For more information about pricing, please visit AWS Support Pricing.

We recommend AWS Business Support if you have production workloads on AWS and want 24x7 access to technical support and architectural guidance in the context of your specific use-cases.

In addition to enhanced technical support and architectural guidance, Business Support provides access to third-party software support, documentation and forums, AWS Trusted Advisor, AWS Personal Health Dashboard, AWS Support API, and launch and event planning.

Learn About AWS Business Support
“Relying on AWS Business Support helps us move faster as a business. Through the architectural guidance and best practices we received from the AWS team, we learned how to best leverage AWS services to get the best solution to market for our customers.”
Dan Gross, Vice President of Business Development, WhiteSource
View the case study

Technical and billing support

Enhanced technical support

24/7 access to Cloud Support Engineers via phone, chat, and web. You can have an unlimited number of contacts that can open an unlimited amount of cases. Response times for general guidance is less than 24 hours, system impaired is less than 12 hours, production system impaired is less than 4 hours, and production system down is less than an hour.

Third-party software support

Guidance, configuration, and troubleshooting of AWS interoperability with many common operating systems, platforms, and application stack components.

Customer service and communities

24x7 access to customer service, documentation, whitepapers, and support forums.

Self-service support

AWS Trusted Advisor

AWS Trusted Advisor provides more than 465 best practice checks that are integrated with more than 56 AWS services to help you optimize costs, improve performance, increase security and fault tolerance, and monitor service quotas. Each month, AWS Trusted Advisor delivers over 1.44B best practice recommendations to help customers improve their overall cloud posture.

AWS Health

AWS Health provides information about the health of your AWS resources that can impact the availability of your applications, including service events, planned changes to your AWS environment, and account information so that you can take actions to mitigate downtime. It integrates with 200+ AWS service to provide coverage for operational issues and planned changes. AWS Health is powered by AWS Health API. You can use AWS Health API to integrate health data and notifications with your existing management systems.

AWS Support API

AWS Support API provides programmatic access to AWS Support Center features to create, manage, and close your Support cases, and operationally manage your Trusted Advisor check requests and status.

AWS Support Automation Workflows

AWS Support Automation Workflows enable you to diagnose and resolve common Support issues following AWS best practices. Access to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupport is included with Business Support.

AWS Support App

The AWS Support App allows members of your team to manage support cases and engage with AWS Support- including live chats, directly in Slack, where your team already collaborates.

Proactive services

Launch and event planning

Plan and execute successful events with AWS Countdown, a service designed for a broad range of cloud use cases, including migrations, modernizations, product launches, streaming, and go-live events. AWS Countdown helps you throughout the project lifecycle to assess operational readiness, identify and mitigate risks, and plan capacity, using proven playbooks developed by AWS experts. AWS Countdown Premium is available for AWS Business Support customers as a monthly subscription for an additional fee.

Architectural support

Contextual guidance on what AWS products, features, and services to use to best support your specific needs. AWS Solutions Architects leverage the AWS Well-Architected framework when providing recommendations.

See pricing details and resources to learn more about Business Support.


“We view AWS Support as an extension of our DevOps and engineering teams and can, at any time, get into details to understand systems or incidents with the help of the AWS Support experts. We get access to the AWS Personal Health Dashboard, which helps us plan out our ops activities in advance, and AWS Trusted Advisor, which enables our ops team to centrally monitor our environment and take preventative actions. With a relatively small engineering team we are confident about being totally self-sufficient because we know AWS Support has our back when we need it the most.”

Guruprasad GV, Chief Architect, Moonfrog Labs

"Leveraging AWS Support has been key in addressing issues that we may experience.”

Chad Marino, Executive Director of Technology Services, Kaplan, Inc.

View the case study