“AWS Support helps us plan and execute the migration of existing applications and the launch of new applications, and guides us to get the full benefit of all AWS services."

Hugues Hervouet
VP of Ecommerce & Enterprise Solutions, Time Inc.

Watch full video >>

“Without AWS Support, we would not be able to deliver outcomes to our business that we do in the timeframes that we need. With AWS Support, we are building the media company of the future."

“Being in operations, rarely do you get the opportunity to turn your team into a center of innovation. With AWS Support, I believe that opportunity is actually achievable."

Wade Billings
VP of Technology Services, Instructure

Watch full video >>


“Our success is intrinsically linked to our access to AWS Support."

Nicholas Walker
Head of Technology Operations, SpaceApe Games

Watch full video >>


"The AWS Support team understands our needs, they understand our clients' needs, and they are working with us on a daily basis."

Kevin Bodie
Dir of SAS Platform Strategy, Pitney-Bowes

Watch full video >>

“AWS Support enables us to focus on our core activities. We are able to focus more on what is required for our games, rather than looking after our infrastructure."

Nirav Doshi
Technical Director, gumi Asia

Watch full video >>

“With AWS Support we are really poised to take advantage of the next wave of innovation that AWS is building, and Acquia is leveraging to build very compelling experiences for our customers."

Andrew Kenney
VP of Cloud Engineering, Acquia

Watch full video >>

"We provide very deep and very rich industry specific solutions built with the last mile functionality. AWS Support has allowed us to move rapidly, and deliver our cloud solutions much faster than we would've ever been able to without them.”

Jim Plourde
VP Cloud Services, Infor

“We've worked really hard to deliver incredible software. AWS Support has given us the ability to quickly and confidently innovate in the cloud, and deliver software to exceed our customer's expectations."

Aaron Hauck
Senior Systems Engineer, R&D Business Systems, TechnologyOne

“It’s not a service you get from all providers. That face-to-face time is invaluable—not just on specific technical questions we have, but also in terms of the wider picture and advice on what we need to do going forward and also why we need to do it that way. AWS Support has given us a lot of clarity and it’s speeded up our evolution as a business”

Tim Kimball
Head of Engineering, Aire

View the full case study »

“Our on-boarding experience was quite good with the AWS support team. It really felt like they went out of their way to answer our questions and research topics that we couldn't readily find in their extensive documentation.”

Miles Van Pelt
Senior Development Engineer, The Seattle Times

View the full case study »

"AWS Enterprise Support exceed the support we previously received from any of our other partners, and I think that is one of the reasons we are so comfortable with the platform.”

Paul McManus
Technology Director, Domain Group

View the full case study »

“If we’re going to be in business with a cloud provider, they must have an enterprise level of support that’s at least equivalent to historic enterprise support or to Amazon’s support—our new benchmark.”

Chris Birch
IT director for News UK

View the full case study »

 

"Leveraging AWS Support has been key in addressing issues that we may experience.”

Chad Marino
Executive Director of Technology Services, Kaplan, Inc.

View the full case study >>

 

"AWS Enterprise Support understands our business and our goals—the Technical Account Manager (TAM) and AWS Support team do a great job of keeping us abreast of what changes to expect. They’ve helped us with everything from designing an AWS-friendly architecture support for our backup service to troubleshooting why an instance doesn’t operate the way we expect it to.”

James Pratt
Senior Director and Head of Connected Services for&nbsp, HTC Corporation

View the full case study >>

 

"Enterprise-level support was really beneficial for us on our A-level results day and confirmation and clearing day. We were able to have a team of AWS specialists on site to give us a high level of assurance that if there were any issues, we would be able to tackle those very quickly."

James Munson
IT Director, UCAS

View the full video case study >>

 

"AWS Support and our dedicated Technical Account Manager continuously work with our teams to ensure the availability, cost effectiveness and security of our infrastructure running on AWS. This translates to providing a great experience for our customers."

Yury Izrailevsky
VP, Cloud Computing and Platform Engineering for Netflix

"Enterprise support enables us to find the best solutions we need, and talk to the persons that know the most about the solution, the persons that are developing that solution, the persons that created the services, and that's really important for us."

Vinicius Gracia
Co-Founder & CTO, Easy Taxi

"A large contributor to the success of Shazam’s Super Bowl event was the work done beforehand with the help of AWS Enterprise Support. Working hand in hand with a dedicated Technical Account Manager, the support team provided real-time assistance, ensuring our application would scale to meet the anticipated demand of the event."

Jason Titus
CTO, Shazam