AWS Support is there to help you achieve your goals by resolving issues, providing architectural guidance, suggesting innovative ways to use services, and even finding ways to reduce your costs.
Hear from our customers on the ways AWS Support has helped them.
“AWS Support allows us to focus on cost optimization. It is not simply a 24 x 7 help desk; AWS Support includes Trusted Advisor, a technical account manager, and regular architecture reviews to efficiently operate our account and continuously improve our performance metrics.”
Senior Principal Engineer, Skyscanner
“It’s not a service you get from all providers. That face-to-face time is invaluable—not just on specific technical questions we have, but also in terms of the wider picture and advice on what we need to do going forward and also why we need to do it that way. AWS Support has given us a lot of clarity and it’s speeded up our evolution as a business”
Head of Engineering, Aire
“Our on-boarding experience was quite good with the AWS support team. It really felt like they went out of their way to answer our questions and research topics that we couldn't readily find in their extensive documentation.”
Miles Van Pelt
Senior Development Engineer, The Seattle Times
"AWS Enterprise Support understands our business and our goals—the Technical Account Manager (TAM) and AWS Support team do a great job of keeping us abreast of what changes to expect. They’ve helped us with everything from designing an AWS-friendly architecture support for our backup service to troubleshooting why an instance doesn’t operate the way we expect it to.”
Senior Director and Head of Connected Services for HTC Corporation
"Enterprise-level support was really beneficial for us on our A-level results day and confirmation and clearing day. We were able to have a team of AWS specialists on site to give us a high level of assurance that if there were any issues, we would be able to tackle those very quickly."
IT Director, UCAS