Here is what our customers have been saying about AWS Support:
“We needed help overcoming specific problems, like getting legacy software to take advantage of modern features like Auto Scaling. AWS was right there with its high-touch support, providing assistance every step of the way. Working with AWS Support saves us both costs and time. . . . It helps us develop projects faster and keep services more highly available—above five nines. If we’re going to be in business with a public cloud provider, they must have an enterprise level of support that’s at least equivalent to historic enterprise support or to Amazon’s support—our new benchmark.”
Chris Birch, IT director for News UK
"AWS Enterprise Support understands our business and our goals—the Technical Account Manager (TAM) and AWS Support team do a great job of keeping us abreast of what changes to expect. They’ve helped us with everything from designing an AWS-friendly architecture support for our backup service to troubleshooting why an instance doesn’t operate the way we expect it to.”
View the full case study here.
James Pratt, Senior Director and Head of Connected Services for HTC Corporation
"UCAS has taken out an Enterprise-level support agreement with AWS. That was really beneficial for us on our A-level results day and confirmation and clearing day. We were able to have a team of AWS specialists on site and therefore it gave us a high level of assurance that if there were any issues we would be able to tackle those very quickly."
View the full video case study here.
James Munson, IT Director for UCAS
"Given the extent of our use of AWS, Netflix has really benefitted from the AWS Enterprise Support model. AWS Support and our dedicated Technical Account Manager continuously work with our teams to ensure the availability, cost effectiveness and security of our infrastructure running on AWS. We’ve been pleased with the technical skills of the support team, but also their ability to act as a central point of contact to engage resources throughout AWS as needed. This translates to providing a great experience for our customers."
Yury Izrailevsky, VP, Cloud Computing and Platform Engineering for Netflix
"What I personally like about AWS is the Enterprise support. It enables us to find the best solutions we need, and talk to the persons that know the most about the solution, the persons that are developing that solution, the persons that created the services, and that's really important for us."
Vinicius Gracia, Co-Founder & CTO of Easy Taxi
不仅如此，猎豹对AWS的企业服务（Enterprise Support）支持也很满意。因为对于刚刚入门的开发者或技术人员来说，AWS的使用方式虽然简单、容易上手，但若想完全了解AWS服务中每一项应用的功能和使用技巧确实需要花费一定的时间去摸索和学习。为了降低学习成本、缩短学习时间，猎豹使用了AWS提供的Enterprise Support服务，这对于猎豹更好在AWS上架构服务，以及快速解决各种突发问题提供了很好的支持。AWS专业的技术客户经理会定期专项总结猎豹使用AWS各项业务的最新情况和问题，同时也能及时解答猎豹在使用AWS服务时遇到的问题。
"Cheetah Mobile is very satisfied with AWS Enterprise Support. Though AWS is easy to use and get started for beginners, it takes time to explore, learn and fully understand the functions and best practices of every single feature in AWS services. To reduce the cost of study and shorten the learning time, Cheetah makes use of Enterprise Support provided by AWS. It offers wonderful support for Cheetah to build better service on AWS and resolve emergent problems quickly. A professional Technical Account Manager (TAM) from AWS periodically summarizes Cheetah’s latest updates and problems. TAM can also timely answer the questions encountered by Cheetah when using AWS."
Kai Hu, Operation and Maintenance Director, Cheetah Mobile
"A large contributor to the success of Shazam’s Super Bowl event was the work done beforehand with the help of AWS Enterprise Support. Working hand in hand with a dedicated Technical Account Manager, the support team provided real-time assistance, ensuring our application would scale to meet the anticipated demand of the event. In addition to the upfront support, the AWS Enterprise Support team also provided around the clock monitoring and assistance from the US and Europe during the event, and had AWS engineering resources on standby should their assistance be required."
Jason Titus, CTO, Shazam
"We’ve been using AWS services for two years, and our biggest feeling is that Amazon is a very reliable company. With their strong and stable support, we have managed to expand our business in America, Europe and South Africa etc. In China, AWS has also enabled our Hadoop cloud platform on the wind energy industry, which is the first of this kind in China."
Pan Yihong, Envision Energy
"We have used AWS Platinum Support since the start of our cloud migration process 18 months ago. We consolidated four colocation data centers with 750 servers and built a development, QA, and production facility on AWS during this period. During the migration, we were directly connected to our Ashburn, VA data centers using the Virtual Private Cloud. Our TAM has been a high value advisor and full member of the team during the entire process. We were able to plan better with quick access to the product teams via the TAM, resulting in rapid access to useful new features that continue to improve our scalability and cost economics. We have had access to many of these highly tuned new features starting in private beta (DynamoDB, ELB in the VPC, Cloudfront dynamic content, among others). As we moved our large assortment of applications, we were able to quickly understand and resolve problems with the help of the support team. AWS’ support team is without a doubt our highest functioning, most customer success oriented vendor team. They are much more than a support team, they function as a strategic partner and trusted advisor to us."
Lex Crosett, VP Product, Earth Networks
"With Pega Cloud, we deliver mission critical BPM and CRM solutions on the cloud to the Fortune 500. AWS Support is a critical component of our support fabric to ensure we deliver the uptime and security our customers expect. We have been very satisfied with their support and service."
Jason B. Fuller, Head of Cloud Service Delivery for PegaSystems
"We value the support engineers’ assistance in helping us identify what AWS services we needed for our server farm and helping us to provision these resources quickly. We also value the feedback that they provided after reviewing our architecture plan; it inspired confidence in our management."
James Cahill, CTO for Totaljobs Group
"As part of our AWS Business Support we’ve been able to take advantage of AWS Trusted Advisor. The system provides us reports of our usage and has been a great way to identify opportunities to optimize our infrastructure and help us make changes accordingly. By using the information supplied by AWS Trusted Advisor, we are taking steps to reduce our overall costs by optimizing the use of Reserved Instances and right-sizing systems based on utilization trends. We are excited to now have access to a self-service interface where we can review updated Trusted Advisor recommendations at any time."
Spencer Colson, Program Manager, CFPB for Smartronix
"We needed a data center/hosting solution that was highly scalable for growth, yet was not cost prohibitive. We had some communication issues internally related to some of the AWS systems and services that were turned on by team members and never used. Typically a company of Amazon’s size would respond by saying too bad, you should know better. They didn’t. In fact before I had realized what happened, someone on their team noticed the massive change and reached out via telephone to check in. It’s not too often that a massive online company goes the extra mile for a small customer."
Robert Caruso, CEO, BundlePost
"In our opinion, the level of support provided by AWS is the best in the industry. We’ve found the AWS Support team to be knowledgeable and responsive to all of our issues."
Matson Wade, Director of Engineering and Cloud Architect, Peel Technologies