AWS Third Party Application Support

AWS Support Business and Enterprise levels include support for common operating systems and common application stack components. AWS Support engineers can assist with troubleshooting the following third-party platforms and applications.

Operating systems on EC2 instances:

• Ubuntu Server
• Red Hat Enterprise Linux and Fedora
• SUSE Linux (SLES and openSUSE)
• CentOS Linux
• Microsoft Windows Server 2016
• Microsoft Windows Server 2019
• Microsoft Windows Server 2022
  
• Infrastructure components:
  
• Sendmail and Postfix MTAs
• OpenVPN and RRAS
• SSH, SFTP, and FTP
• LVM and Software RAID

Web servers:

• Apache
• IIS
• Nginx

Databases:

• MySQL
• Microsoft SQL Server
• PostgreSQL
• Oracle Database versions running on Amazon EC2 that are not end of life. Other Oracle product not covered by third party support.

Additional Details:

• Third-party software support is available only to AWS Support customers enrolled for Business or Enterprise Support.
• AWS Support does not provide hands-on systems administration, and guidance is intended for experienced system administrators and IT staff.
  
• AWS Support does not provide support for third-party software not listed here.
• Support in non-English languages is provided best effort.
• Third-party support applies only to software running on Amazon EC2 and does not extend to assisting with on-premises software, with the exception of VPN tunnel configuration for supported devices for Amazon VPC.
• AWS Support response times (e.g. <15 min) are for the first response and are not resolution times for third-party software cases.