AWS Third-Party Application Support

AWS Support Business and Enterprise levels include support for common operating systems and common application stack components. AWS Support engineers can assist with troubleshooting the following third-party platforms and applications.

Operating systems on EC2 instances:

  • Ubuntu Server
  • Red Hat Enterprise Linux and Fedora
  • SUSE Linux (SLES and openSUSE)
  • CentOS Linux
  • Microsoft Windows Server 2008
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2012 R2
  • Microsoft Windows Server 2016
  • Infrastructure components:
  • Sendmail and Postfix MTAs
  • OpenVPN and RRAS
  • SSH, SFTP, and FTP
  • LVM and Software RAID

Web servers:

  • Apache
  • IIS
  • Nginx

Databases:

  • MySQL
  • Microsoft SQL Server
  • PostgreSQL
  • Oracle

Additional Details:

  • Third-party software support is available only to AWS Support customers enrolled for Business or Enterprise Support.
  • AWS Support does not provide hands-on systems administration, and guidance is intended for experienced system administrators and IT staff.
  • AWS Support does not provide support for third-party software not listed here.
  • Support in non-English languages is provided best effort.
  • Third-party support applies only to software running on Amazon EC2 and does not extend to assisting with on-premises software, with the exception of VPN tunnel configuration for supported devices for Amazon VPC.
  • AWS Support response times (e.g. <15 min) are for the first response and are not resolution times for third-party software cases.