Getting Started with Amazon Connect
Deliver fast, personalized service with every customer interaction
Companies of all sizes and in all industries are migrating their contact centers to Amazon Connect to increase customer satisfaction, speed time to innovation, improve agent productivity, and lower costs. Amazon Connect provides you with all the resources to help you start providing better customer experiences today.
Create a thoughtful contact center game plan
Whether your contact center is currently in the cloud or on-premises, AWS helps you deliver a plan to reduce your costs, improve your average handle time, and increase your agent productivity.
Assess your migration readiness
Companies that migrate their contact center to Amazon Connect see on average a 241% Return on Investment. AWS Professional Services can assess your migration readiness and outline a plan for your move to the cloud.
Evaluate your cost savings
With Amazon Connect you pay as you go, saving you up to 80% compared to traditional contact center solutions. If you are interested in how much you can save with Amazon Connect, contact our sales team to schedule your own assessment.
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Read the Forrester TEI report »
Migration Best Practices and Resources: Moving Your Contact Center to Amazon Connect
Migrating your contact center to Amazon Connect is easy and cost-efficient. Watch our webinar to learn how with best practices from our experts.
Start Your Migration Journey
Whether through AWS Professional Services or our more than 100 technology and systems integration partners, we help ensure your migration is fast and cost-effective.
Engage with an Amazon Connect Consulting Partner
There are nearly 100 Amazon Connect partners across the globe helping companies migrate and innovate their contact center with Amazon Connect.
Discover unique contact center solutions on AWS Marketplace
AWS Marketplace for Amazon Connect has dozens of valuable partner solutions from workforce management, analytics, reporting, and much more.
Case Study: DXC Technology is reinventing their CX technology while saving 40% on costs
With Amazon Connect, DXC Technology is improving customer experience with personalized interactions and using automation to cut costs by 30–40 percent. Now, DXC is creating transformation roadmaps for their own customers that will enable cost reduction and offer more value to their customers.
Easy to get started yourself
Amazon Connect's flexibility and agility make it easy to quickly set up and configure a contact center. Browse our demos, solutions, and blogs to experiment and create the best possible customer experience all within the Amazon Connect UI.
Get Started in Minutes with Amazon Connect in Your Contact Center
Follow along with this tutorial on how to set up Amazon Connect, quickly design contact flows, manage agents, and track performance metrics.
Amazon Connect Documentation
Explore Amazon Connect documentation to learn concepts, find user guides, discover API references, and follow tutorials.
Contact Center Blog Channel
Explore our blog channel for best practices, code samples, easy to implement solutions, and recent launches.
AWS IQ
If you have specific projects in mind, you can easily search and directly hire AWS IQ certified freelancers and consulting firms to accelerate innovation.
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Set up 10 agent Amazon Connect contact center with inbound and outbound call flows
Geoff Groves - ★★★★★
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