Getting Started with Amazon Connect

Deliver fast, personalized service with every customer interaction

Companies of all sizes and in all industries are migrating their contact centers to Amazon Connect to increase customer satisfaction, speed time to innovation, improve agent productivity, and lower costs. Amazon Connect provides you with all the resources to help you start providing better customer experiences today.

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Amazon Connect Customer Service Experience: The Art of the Possible (2:58)

Create a thoughtful contact center game plan

Whether your contact center is currently in the cloud or on-premises, AWS helps you deliver a plan to reduce your costs, improve your average handle time, and increase your agent productivity.

Assess your migration readiness

Companies that migrate their contact center to Amazon Connect see on average a 241% Return on Investment. AWS Professional Services can assess your migration readiness and outline a plan for your move to the cloud.

Learn more about AWS Migration Acceleration Programs »

Evaluate your cost savings

With Amazon Connect you pay as you go, saving you up to 80% compared to traditional contact center solutions. If you are interested in how much you can save with Amazon Connect, contact our sales team to schedule your own assessment.

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Read the Forrester TEI report »


Migration Best Practices and Resources: Moving Your Contact Center to Amazon Connect

Migrating your contact center to Amazon Connect is easy and cost-efficient. Watch our webinar to learn how with best practices from our experts.

Watch the Webinar »

Start Your Migration Journey

Whether through AWS Professional Services or our more than 100 technology and systems integration partners, we help ensure your migration is fast and cost-effective.

Engage with an Amazon Connect Consulting Partner

There are nearly 100 Amazon Connect partners across the globe helping companies migrate and innovate their contact center with Amazon Connect. 

View Amazon Connect Partners »

Discover unique contact center solutions on AWS Marketplace

AWS Marketplace for Amazon Connect has dozens of valuable partner solutions from workforce management, analytics, reporting, and much more. 

Browse AWS Marketplace »


Case Study: DXC Technology is reinventing their CX technology while saving 40% on costs

With Amazon Connect, DXC Technology is improving customer experience with personalized interactions and using automation to cut costs by 30–40 percent. Now, DXC is creating transformation roadmaps for their own customers that will enable cost reduction and offer more value to their customers.

Read the case study »

Easy to get started yourself

Amazon Connect's flexibility and agility make it easy to quickly set up and configure a contact center. Browse our demos, solutions, and blogs to experiment and create the best possible customer experience all within the Amazon Connect UI.

Get Started in Minutes with Amazon Connect in Your Contact Center

Follow along with this tutorial on how to set up Amazon Connect, quickly design contact flows, manage agents, and track performance metrics.

Watch the Tech Talk »

Amazon Connect Documentation

Explore Amazon Connect documentation to learn concepts, find user guides, discover API references, and follow tutorials.

View Amazon Connect Documentation »

Contact Center Blog Channel

Explore our blog channel for best practices, code samples, easy to implement solutions, and recent launches. 

Explore the AWS Contact Center blog channel »


If you have specific projects in mind, you can easily search and directly hire AWS IQ certified freelancers and consulting firms to accelerate innovation.

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