Real-time analytics to optimize your contact center
Measure, track, and improve contact center performance to achieve your business goals. Using AI-powered analytics and optimization capabilities, businesses can proactively detect and address customer experience, agent performance, and contact center operation issues. Empower supervisors with real-time insights from customer interactions, easily customizable alerts, intuitive dashboards and staffing tools, and tailored agent coaching information to improve operational efficiencies.
Benefits
Continuously improve your customer experience with data-driven decisions
Amazon Connect offers powerful analytics, insights, and optimization capabilities to help you meet your operational and business goals.
Amazon Connect features
Customers stories
-
John Hancock
Discover how John Hancock uses generative AI-powered analytics and optimization capabilities to enhance customer service and boost efficiency of contact centers.
-
nib Group
Hear how nib Group decoded trends within customer conversations and delivered better customer service with Amazon Connect.
-
Ameriflex
Learn how Ameriflex managers optimize agent productivity with ML-powered automation for workforce forecasting, capacity planning, and scheduling.
-
Just Energy
Discover how moving their contact center to the cloud gave Just Energy access to built-in features like chatbots, call transcription, and sentiment analysis.