Provide a modern customer service experience that can anticipate needs and resolve issues efficiently to increase loyalty and revenue.

Customer service is paramount to the guest experience for most travel and hospitality companies. Plans are often changed last minute, or disrupted, and call centers are often ill-equipped.
Instead of working with legacy providers or being constrained by company resources, businesses can leverage the same technology that handles customer service for Amazon.com. This helps companies provide a modern customer service experience with one view of the customer that can anticipate needs and resolve issues. The AWS Modern Contact Center solution, built on Amazon Connect, makes it easy for any business to deliver enhanced customer service at a significantly lower cost. With Amazon Lex, companies can create chatbots with ease, reducing cost and load on their service center.

Benefits

Deliver omnichannel experiences
Build high-quality omnichannel voice and interactive chat experiences to support your customers from anywhere.
Anticipate and resolve needs fast
Empower your agents to be more proactive and productive. Surface unified customer profiles and recommended answers in real time, and track follow-up tasks to quickly resolve customer issues.
Foster greater customer loyalty
Provide customers with a best-in-class experience all while saving on costs compared to traditional contact center solutions.

AWS services

Provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center
Build chatbots with conversational AI
Turn text into lifelike speech using deep learning

Customer stories

Priceline logo

Priceline Optimizes Customer Service during 3x Call Increase Using Amazon Connect

Learn how AWS helped Priceline migrate to Amazon Connect and function efficiently despite facing challenges during the COVID-19 pandemic.

Read the case study »
Priceline optimizes customer service during 3x call increase using Amazon Connect
RedAwning Scales Great Customer Service Using Amazon Connect and AWS AI Services
RedAwning

RedAwning Scales Great Customer Service Using Amazon Connect and AWS AI Services

Using Amazon Connect, RedAwning easily built an intelligent virtual agent to answer calls, match guests with their reservations, and engage naturally with users.

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Traventia Uses Amazon Connect to Reach its Destination
Traventia

Traventia Uses Amazon Connect to Reach its Destination

Traventia needed a flexible, customizable way to provide customized travel packages to customers. Amazon Connect has helped the company achieve better results with fewer resources.

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Innovate with key Travel and Hospitality industry partners

Discover purpose-built solutions and services from an expansive network of industry-leading AWS partners specializing in helping brands improve customer trust and increase guest loyalty by providing modern customer service experiences.

Datalex logo

Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage all inbound customer conversations across voice, email and digital messaging all in one place, radically improving agent productivity and powering meaningful customer experiences.

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Snowflake logo

NLX helps customers to create conversational experiences at scale, including a platform to build and manage conversational AI applications, Voice Insights to provide Contact Center Insights, and Analytics for Amazon Connect.

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Elenium logo

Zendesk is an award-winning customer service software trusted by 200K+ customers. Zendesk helps travel & hospitality brands of all sizes elevate their customer interactions via text, mobile, phone, email, live chat, social media.

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AWS Service Partners

Our network of AWS Service partners offers strategy and deployment services to Travel and Hospitality brands to accelerate digital transformation and innovation.

Accenture logo

Accenture Travel Industry Practice helps travel companies outmaneuver uncertainty by innovating around industry-specific functions and capabilities to provide clients with speed-to-value.

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Deloitte logo

Deloitte Travel & Hospitality helps to mobilize data and insights to optimize customer experiences, create operational efficiencies, improve product pricing, and inform management decisions.

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Slalom logo

Slalom specializes in helping clients maximize the value of AWS cloud, from planning to migration. Its expertise extends across infrastructure architecture, enterprise data management, and more.

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Infosys logo

VoiceFoundry specializes in the delivery of cloud-based enterprise contact center solutions and are uniquely focused on helping businesses improve customer engagement while maximizing the benefits of the cloud.

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Discover AWS Travel & Hospitality Competency Partners

AWS Travel and Hospitality Competency partners are validated for technical proficiency and proven customers success and have deep domain expertise to accelerate the industry’s modernization and innovation journey from behind-the-scenes operational efficiencies to guest-facing customer experiences.

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Resources

See related technical guides, solution briefs, blogs, and much more.

Video

Ryanair Improves Customer Support Using Amazon SageMaker

Hear from AWS customer, Ryanair, and AWS Partner, Cation Consulting, as they share how the two companies worked together leveraging Amazon Lex and Amazon SageMaker to help Ryanair better serve customers.

AWS Ryanair & AWS Partner Cation Consulting (2:03)
AWS re:Invent 2020: How Best Western built a modular and dynamic contact center
Video

How Best Western built a modular and dynamic contact center

Learn how Best Western streamlined customer experiences and routing logic by adopting an Amazon Connect contact flow design.

Watch the presentation »

Building "What's Next" in Travel and Hospitality eBook cover
eBook

Building What’s Next in Travel and Hospitality

Discover how AWS customers and partners, like Priceline and 3Victors, are building what's next for the travel and hospitality industry by predicting customer needs and providing superior customer service.

Read the eBook »

Modern Contact Center for Travel and Hospitality reference architecture
Reference Architecture

Modern Contact Center for Travel and Hospitality

Whether it relates to a flight, hotel, restaurant, or rental car booking, customers want fast, convenient, knowledgeable, and personalized assistance, whenever they need it. The contact center is the frontline of your customer experience.

Learn more »

Intelligent Email Responder reference architecture
Reference Architecture

Intelligent Email Responder

Improve customer experience and agent productivity by using Amazon Simple Email Service and Machine Learning on AWS services. This workflow comprehends the intent, identifies the next-best-action, and compiles all data required for responding to customer emails.

Download the reference architecture »

Get started

Leading companies in travel & hospitality are already using AWS. Contact our experts and start your own AWS Cloud journey today.
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