Provide a modern customer service experience that can anticipate needs and resolve issues efficiently to increase loyalty and revenue.
Benefits
Related solutions and services
AWS services
Customer stories
Priceline Optimizes Customer Service during 3x Call Increase Using Amazon Connect
Learn how AWS helped Priceline migrate to Amazon Connect and function efficiently despite facing challenges during the COVID-19 pandemic.
Starbucks Builds Seamless Customer Experiences on AWS
Starbucks uses AWS to build a customer rewards and commerce platform that is flexible, reliable, and scalable to support millions of customers.
RedAwning Scales Great Customer Service Using Amazon Connect and AWS AI Services
Using Amazon Connect, RedAwning easily built an intelligent virtual agent to answer calls, match guests with their reservations, and engage naturally with users.
Traventia Uses Amazon Connect to Reach its Destination
Traventia needed a flexible, customizable way to provide customized travel packages to customers. Amazon Connect has helped the company achieve better results with fewer resources.
Innovate with key Travel and Hospitality industry partners
Discover purpose-built solutions and services from an expansive network of industry-leading AWS partners specializing in helping brands improve customer trust and increase guest loyalty by providing modern customer service experiences.
Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage all inbound customer conversations across voice, email and digital messaging all in one place, radically improving agent productivity and powering meaningful customer experiences.
NLX helps customers to create conversational experiences at scale, including a platform to build and manage conversational AI applications, Voice Insights to provide Contact Center Insights, and Analytics for Amazon Connect.
Zendesk is an award-winning customer service software trusted by 200K+ customers. Zendesk helps travel & hospitality brands of all sizes elevate their customer interactions via text, mobile, phone, email, live chat, social media.
AWS Service Partners
Our network of AWS Service partners offers strategy and deployment services to Travel and Hospitality brands to accelerate digital transformation and innovation.
Accenture Travel Industry Practice helps travel companies outmaneuver uncertainty by innovating around industry-specific functions and capabilities to provide clients with speed-to-value.
Deloitte Travel & Hospitality helps to mobilize data and insights to optimize customer experiences, create operational efficiencies, improve product pricing, and inform management decisions.
Slalom specializes in helping clients maximize the value of AWS cloud, from planning to migration. Its expertise extends across infrastructure architecture, enterprise data management, and more.
VoiceFoundry specializes in the delivery of cloud-based enterprise contact center solutions and are uniquely focused on helping businesses improve customer engagement while maximizing the benefits of the cloud.
Discover AWS Travel & Hospitality Competency Partners
AWS Travel and Hospitality Competency partners are validated for technical proficiency and proven customers success and have deep domain expertise to accelerate the industry’s modernization and innovation journey from behind-the-scenes operational efficiencies to guest-facing customer experiences.
Resources
See related technical guides, solution briefs, blogs, and much more.
Ryanair Improves Customer Support Using Amazon SageMaker
Hear from AWS customer, Ryanair, and AWS Partner, Cation Consulting, as they share how the two companies worked together leveraging Amazon Lex and Amazon SageMaker to help Ryanair better serve customers.
How Best Western built a modular and dynamic contact center
Learn how Best Western streamlined customer experiences and routing logic by adopting an Amazon Connect contact flow design.
![Building "What's Next" in Travel and Hospitality eBook cover](http://d1.awsstatic.com/industry/travel-and-hospitality/overview/400x200%20Building%20Whats%20Next%20in%20TH%20eBook%20cover.5e16e02670c9b39f739c9b45ad32537abe1778d7.png "Building "What's Next" in Travel and Hospitality")
Building What’s Next in Travel and Hospitality
Discover how AWS customers and partners, like Priceline and 3Victors, are building what's next for the travel and hospitality industry by predicting customer needs and providing superior customer service.
Modern Contact Center for Travel and Hospitality
Whether it relates to a flight, hotel, restaurant, or rental car booking, customers want fast, convenient, knowledgeable, and personalized assistance, whenever they need it. The contact center is the frontline of your customer experience.
Intelligent Email Responder
Improve customer experience and agent productivity by using Amazon Simple Email Service and Machine Learning on AWS services. This workflow comprehends the intent, identifies the next-best-action, and compiles all data required for responding to customer emails.
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