Customer Service use cases and solutions
Explore solutions by use case
Contact Center Modernization
Using Contact Center Modernization solutions on AWS, T&H companies can build scalable, omnichannel cloud contact centers to reduce operational costs, increase productivity, and increase customer satisfaction.
Disruption Handling & Communications
Get a holistic view of current operations and implications so managers can better predict disruptions, take preemptive measures, and communicate accordingly.
Omnichannel Traveler/Guest Communication
Manage and analyze customer communications across multiple channels, such as email, web, and social media.
Traveler/Guest Loyalty & Rewards Management
Tailor a better customer experience, increase customer engagement and satisfaction, improve conversion of new buyers, build customer loyalty, and reduce management costs.
Empower customers to find solutions to potential issues without needing to speak with an agent.
Learn more about featured solutions
With Amazon Connect, you can set up a contact center in minutes that can scale to support millions of customers.
The Showroom by NLX
The Showroom is an interactive travel & hospitality experience that puts you in the customer's shoes, allowing you to experience what best-in-class personalized self-service looks like for airlines, hotels, and restaurants.
Guidance for Omnichannel Customer Engagement for Travel & Hospitality on AWS
This Guidance features a unified user interface for customer service teams at Travel & Hospitality companies, with recommendations for delivering personalized customer service across all channels.
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Priceline Optimizes Customer Service during 3x Call Increase Using Amazon Connect
Learn how AWS helped Priceline migrate to Amazon Connect and function efficiently despite facing challenges during the COVID-19 pandemic.
Starbucks Builds Seamless Customer Experiences on AWS
Starbucks uses AWS to build a customer rewards and commerce platform that is flexible, reliable, and scalable to support millions of customers.
RedAwning Scales Great Customer Service Using Amazon Connect and AWS AI Services
Using Amazon Connect, RedAwning easily built an intelligent virtual agent to answer calls, match guests with their reservations, and engage naturally with users.
Accor Delivers World Class Hospitality Through Superior CX
Discover how Amazon Connect helped Accor create automated and agent assisted experiences that resulted in a 97% customer satisfaction rate.
Innovate with Travel and Hospitality Competency Partners
Discover purpose-built solutions and services from an expansive network of industry-leading AWS partners specializing in helping brands improve customer trust and increase guest loyalty by providing modern customer service experiences.
NLX helps customers to create conversational experiences at scale, including a platform to build and manage conversational AI applications, Voice Insights to provide Contact Center Insights, and Analytics for Amazon Connect.
Zendesk is an award-winning customer service software trusted by 200K+ customers. Zendesk helps travel & hospitality brands of all sizes elevate their customer interactions via text, mobile, phone, email, live chat, social media.
AWS Service Partners
Our network of AWS Service partners offers strategy and deployment services to Travel and Hospitality brands to accelerate digital transformation and innovation.
Accenture Travel Industry Practice helps travel companies outmaneuver uncertainty by innovating around industry-specific functions and capabilities to provide clients with speed-to-value.
Deloitte Travel & Hospitality helps to mobilize data and insights to optimize customer experiences, create operational efficiencies, improve product pricing, and inform management decisions.
Slalom specializes in helping clients maximize the value of AWS cloud, from planning to migration. Its expertise extends across infrastructure architecture, enterprise data management, and more.
VoiceFoundry specializes in the delivery of cloud-based enterprise contact center solutions and are uniquely focused on helping businesses improve customer engagement while maximizing the benefits of the cloud.
Discover AWS Travel & Hospitality Competency Partners
AWS Travel and Hospitality Competency partners are validated for technical proficiency and proven customers success and have deep domain expertise to accelerate the industry’s modernization and innovation journey from behind-the-scenes operational efficiencies to guest-facing customer experiences.
See related technical guides, solution briefs, blogs, and much more.
Ryanair Improves Customer Support Using Amazon SageMaker
Hear from AWS customer, Ryanair, and AWS Partner, Cation Consulting, as they share how the two companies worked together leveraging Amazon Lex and Amazon SageMaker to help Ryanair better serve customers.
How Best Western built a modular and dynamic contact center
Learn how Best Western streamlined customer experiences and routing logic by adopting an Amazon Connect contact flow design.
Building What’s Next in Travel and Hospitality
Discover how AWS customers and partners, like Priceline and 3Victors, are building what's next for the travel and hospitality industry by predicting customer needs and providing superior customer service.
2022 Digital Transformation Report from Skift + AWS
The 2022 Digital Transformation Report—the third annual collaboration between Skift and AWS—explores how travel companies are taking stock of their technological systems, benchmarking best practices against their peers, and learning when to build in-house, buy off-the-shelf, and partner with specialized vendors.
Transforming Travel and Hospitality Customer Service Using Amazon Connect
Learn from companies using modern contact center solutions built on AWS, and how Amazon Connect can help improve customer service and boost efficiency.