AI/ML and generative AI for Telecom

Discover how communications service providers can benefit from the power of artificial intelligence (AI), machine learning (ML) and generative AI on AWS to transform telcos, digitize industries and reimagine consumer experiences.

Realizing the potential of generative AI for Telcos

Generative AI took the world by storm and for telcos there are both great opportunities and risks. In this market study we asked CSPs about these opportunities and concerns.

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Realizing the potential for generative AI for telcos

Sameer Vuyyuru, Head of WW business development for CSP's, AWS, delivers the keynote at MWC23 Las Vegas.

Customer testimonials

How Cox Communications improved complex resolution issues for their customers using Amazon Bedrock

Liberty Latin America drive better customer insight and experience using generative AI.

Deutsche Telekom enhance customer service with AWS generative AI

How Salesforce and AWS can help telcos drive down costs and enhance their operations with generative AI.

Where generative AI can add value to Telcos

Enhance Customer Experience_family looking at phone over breakfast

Enhance
Customer Experience

  • Forcast the needs of customers
  • Suggest retention offers
  • Personalize recommendations via a connected customer journey
  • Enhance the smart home and wellness experience
Boost employee productivity_Zoom call

Boost
employee productivity

  • Automate RFx response
  • Provide training and support for employees and field technicians
  • Automate code generation, debugging, and testing
Creativity and content creation_man using headset

Creativity and
content creation

  • Create marketing content for various channels (including copy generation)
  • Generating tailored marketing messages and content based on customer information
Improve business operations_man at desktop computer

Improve
business operations

  • Smart planning, deployment and troubleshooting of networks
  • Discovery of revenue leakages
  • Summarizing customer support chats

Resources

Watch and read our telecom specific webinar, reports and blogs looking at the potential of generative AI for telcos.

Generative AI in the telco industry: Three waves of adoption

Generative AI in the telco industry: Three waves of adoption

Anticipated growth is in adoption of generative AI is substantial. In fact, our own survey of telco leaders, facilitated with Altman Solon, found that adoption of generative AI use cases will grow from the current 19% adoption to 48% within the next two years.

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How generative AI will transform the telco industry – and where it won't

How generative AI will transform the telco industry – and where it won't

Ishwar Parulkar, Chief Technologist, Telecom & Edge Cloud, AWS discusses generative AI’s potential for telcos.

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A Pragmatic Approach to Generative AI

A pragmatic approach to generative AI

Early engagements with telecoms and AWS Partners have demonstrated how generative AI can reduce revenue leakage and customer churn, improve cross-selling attach rates, decrease customer support resolution times, and streamline network operations while reducing troubleshooting time.


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Generative AI for Telcos: taking customer experience and productivity to the next level thumbnail

Generative AI for Telcos: taking customer experience and productivity to the next level

In this blog post Chris Featherston, Data and AI/ML telecom lead, AWS discusses generative AI - the top new technology that CEOs believe will significantly impact their industry over the next three years

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Unlocking the potential of generative AI for telcos and CPS

Unlocking the potential of generative AI for telcos and CSPs

AWS experts and Michael Carroll, Editor of Mobile World Live discuss unlocking generative AI for telcos in this webinar.

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Generative AI for Telecom

Generative AI for Telecom

In this blog post Ishwar Parulkar, Chief Technologist, Telecom & Edge Cloud, AWS, discusses how generative AI now and in the future will impact telcos.

Read here »

Get started with select AWS services

Add image and video analysis to your ID verification apps.
Enable real-time contact center analytics.
Deploy AI conversation for chatbots
Add real-time personalized recommendations to apps.
Standardize ML workloads for pricing recommendations.
Extract data and text from documents
Detect more online fraud faster.
Extract relevant fields and terms or classify documents.
Build workflows for human review.
Build and deploy advanced predictive models.
Automatically convert speech to text.
Deploy high-quality, natural-sounding human voices in dozens of languages.
The easiest way to build and scale generative AI applications with FMs.

Get started

Leading telcos are already using AWS. Contact our experts to start your
journey today.