Amazon Connect
Provide superior customer service at a lower cost with an easy-to-use cloud contact center
Set up a cloud contact center in just a few clicks and onboard agents to help customers right away.
Improve agent productivity and customer experience across voice and digital channels with the all-in-one, AI- and ML-powered contact center.
Easily scale up or down to meet customer demand, with the flexibility to onboard tens of thousands of agents working from anywhere.
Save up to 80% compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges.
How it works
With Amazon Connect you can stay ahead of customer expectations and outpace the competition at a lower cost. Rapidly deliver improvements that retain existing customers and attract new ones.
With Amazon Connect you can stay ahead of customer expectations and outpace the competition at a lower cost. Rapidly deliver improvements that retain existing customers and attract new ones.
AWS named a CCaaS Magic Quadrant Leader
Today’s contact center and CX leaders are looking for ways to innovate continuously to deliver exceptional customer and business outcomes.
AWS is named a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for the first time since Amazon Connect launched in 2017.
Use cases
Omnichannel customer experience
Delight customers in their channel of choice, while saving them time and effort.
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Agent productivity and empowerment
Empower your agents to deliver great customer experiences with instant access to innovative tools and insights.
Analytics, insights, and optimization
Turn data into action to understand customer sentiment, assess agent performance, and optimize your workforce.
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How to get started
Learn more about Amazon Connect
Discover how you can use Amazon Connect Voice, Chat, omnichannel routing, and much more.
Explore the Amazon Connect resource center
The customer experience (CX) and contact center space is constantly evolving. Check out the latest AWS and customer best practices.
Review Amazon Connect pricing
Amazon Connect is a pay-as-you-go service with no upfront payments, long-term commitments, or minimum monthly fees.