Our Basic Connect Deployment package encompasses a series of meticulously planned stages, starting with thorough discovery and analysis, followed by meticulous design and development, rigorous testing and user acceptance testing (UAT), seamless deployment, and post-launch production support. This...
Relative Insight AI Text Analytics analyses the open end questions and other text data associated with your key customer metrics. By understanding the language that customers use and the difference between them, you gain a detailed understanding of the root causes of why your NPS, CSAT and CX...
We’re XOVOX. Our mission is to reunite our clients with their voice recording data and unlock the immense value hidden within it. Our flagship XTRACT service helps organizations retrieve valuable data from outmoded voice archives, regardless of formatting. We can extract from NICE, Verint,...
Salesforce Cloud and Amazon connect Overview: Augusto can help you get the most out of Amazon Connect. Our team will design, implement, and manage Amazon Connect and Salesforce to Elevate your call center with real-time customer data and operational insights. We will design, architect, and...
Native omni-channel managed service with extensibility to integrate into customer’s legacy systems or leverage industry specific solutions built into the packaged service offer. Service and Support packaged that offer customer’s options in selecting the best fit for their business needs. These...
Delight your customers with pertinent, contextual information. • Automate customer information delivery through intelligent screen pops with information that already exists on the interaction. • Improve efficiency by reducing interaction handling time by up to 15% per call. • Enhance your...
In many cases, customer data contained in a variety of backend systems is able to identify customers and determine their contact reason, before ever reaching an agent. Credit card expired? Missed payment? Order/shipment late? Device error? We're able to leverage this contextual data to build...
Are nonemergency calls costing your X11 centers time and money? Would you like to insure your agents in 911, 411, and 311 centers are handling the most critical calls? Our X11 Solution will improve your client inacteractions. By implementing and configuring Amazon Connect, Amazon Lex and Amazon...
Amazon Connect is a powerful solution, but it’s not a stand-alone service. Optimizing its use includes other ancillary AWS services such as S3, CloudWatch, Security Hub, Cloud Trail, databases, audit logs, specific folders, SSO, dual factor, etc. Concentrix Cloud Infrastructure solutions provide...
Contact Center Assessment To meet elevated customer expectations, businesses must provide personalized, optimal experiences on all channels. This requires being accessible across all platforms, continuously improving customer experience, and putting the customer first. 78% of consumers have...
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