NUA's Methodology: Getting call center information (Flows, # inbound/outbound Calls, chatbots, etc) Nua is going to send a private offer. Customers must accept the offer. Customers select which AWS account will be used. (new or current) NUA configurates Amazon Connect depending on scope (users,...
Acceleraate delivers rapid integration between Salesforce Lightning and Amazon Connect, offering the ability for customer service agents to utilise the Amazon Connect CCP inside Salesforce, preventing unnecessary application switching, and saving time. CTI for Salesforce and Amazon Connect...
Elevate your call center with real-time customer data and operational insights. Take advantage of the flexible and best in class call center capabilities Amazon Connect Contact Center and channel your data directly into Salesforce with Service Cloud Voice. This powerful combination brings in the...
Our mission is to simplify the adoption of AWS tools and contact center solutions, allowing you to fully unlock the potential of these cutting-edge innovations and kickstart your Customer Experience Transformation with ease. With our Turbo Launch program, we begin by evaluating your business...
Our Amazon Connect Admin UI offering presents a comprehensive solution for Admins/Supervisors to efficiently handle multiple critical configurations within Amazon Connect. With this powerful tool, users can seamlessly manage various aspects of the system, including: Manage Hours of Operations and...
CTI for SAP Service Cloud and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to...
The customer service landscape continues to evolve on a global scale, especially in this new digitally focused world. To keep up with ever-changing customer expectations, organizations need to rethink how to leverage the contact center. Legacy contact center solutions aren't equipped to support...
Drive adoption of your Salesforce investment. Empower Business, Sales, Support personas across Clouds. Take a test drive or free trial today! See in-place, contextual, accurate, and actionable recommendations from scattered information silos in action.
One of the first UK companies to embrace and then extend Amazon Connect back in 2017, Mission Labs has now successfully deployed or provided expertise on Amazon Connect implementations for hundreds of businesses across a breadth of industries and sectors. With client success stories across public...
TechSee Live: Bridging the Visual Gap Between Customers and Contact Centers TechSee Live is a cloud-based augmented reality (AR) platform that bridges the visual gap between customers and contact centers. With TechSee Live, agents can see their customers' environments directly through their mobile...
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