mavQ CXC Platform streamlines customer interactions, offering a unified solution for optimized engagement. With features like Omni-Channel Input, Shared Services Model, Workforce management, and Real-Time Transcripts with Sentiment Analysis, businesses can enhance customer experiences effortlessly....
Meet Inteso - a digital human. Built through a partnership between CyberCX and UneeQ, Inteso communicates with people in a way that comes most naturally - using conversation, human expressions and emotional responses to enhance engagement and move customer transactions to customer...
At inGenious AI we keep the complex simple, so you can deliver next-gen customer experiences at scale. Throughout the customer lifecycle, we enable your team to focus on the conversations that matter. We saw that content creators werent empowered to manage the end-to-end messaging experience....
eGain Analytics for Amazon Connect™ is a powerful "measure and manage" platform that provides comprehensive omnichannel analytics across IVR, human-assisted voice and digital touchpoints, and customer journeys. The connected, omnichannel analysis across all customer touchpoints enables businesses...
VoiceSpin app for the AWS marketplace places a paramount emphasis on ensuring crystal-clear voice quality and top-notch call center capabilities. Its commitment to developing intelligent communication solutions that drive business growth, makes it one of the leading contact center platforms on the...
The PwC for Amazon Connect assessment delivers an industry specific, customer persona analysis in combination with leveraging PwC's Amazon Connect industry template to deliver an operational PoC allowing our clients to "test drive" and validate their call center automation & AI business benefits...
Customer support teams are often required to navigate a complex network of platforms and data sources to piece together customer insights in the hopes of providing swift and efficient resolution to customer contacts. By leveraging Amazon Customer Profiles, Consilium is able to help companies and...
A 6 week time-boxed discovery exercise fed by a series of workshops, interviews and documentation reviews to produce a concise capability and maturity assessment output enabling a prioritised roadmap of recommendations to optimise your contact centre. Understand how to modernise and future-proof...
Amazon Connect offers a game-changing opportunity for organisations to rethink the way that customer service is planned, operated, and delivered. On the flipside, AWS is designed for builders, which means there is engineering effort involved in delivery. This is software development, rather than...
The Pandemic created new challenges for contact centres - increased volume of calls and their complexity, a need to supporting agents working remotely from home, in distributed environments and enabling digital channels for communicating with consumers . These challenges required contact centre...
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