Our team of experts has extensive experience in the design, development, and operations of small to enterprise level Contact Centers. The development includes self-service IVR flows with back-office integration with your Business Support Systems e.g. CRM, Charging Solution, or Ticketing...
USAN brings decades of experience in managing customer experience solutions and telecom services for some of the largest companies in the financial services and utilities markets. We now offer world-class managed services for customers utilizing Amazon Connect and other AWS services. Our Network...
Unused appointment slots can be an expense for healthcare facilities, and long waits for an appointment can be a hassle for patients. TTEC Digital Automated Appointment Rescheduling solution addresses both of these issues by helping healthcare facilities ensure that valuable technology — such as...
Our Resident Architect/Developer service offers the expertise of exceptionally skilled consultants specializing in Amazon Connect and Lex, available for both full-time and part-time engagements. We are proficient in delivering comprehensive support, catering to client's specific time zones through...
Streamline contact center operations, simplify agent processes and workflows, and provide a more personalized, dynamic experience to every customer with a simplified, dynamic interface for your Amazon Connect-powered contact center operations. Whether you are responsible for contact center...
Over recent years, thousands of companies have been making the switch to Amazon Connect. By its very nature the AWS platform is designed to live, breathe, and iterate, but in many cases, organisations do not have the time, resources, or expertise to reach that potential. Our unique Optimisation as...
QAgent is an AWS native custom web app designed for Amazon Connect using Connect streams. Seamlessly integrates with all the Amazon Connect features and other AWS Key services to provide enhanced CX. Solution leverages the power of serverless technology to help growing businesses with their needs....
Our Amazon Connect Cost Optimisation review is a focused consultancy package, offering the opportunity to have an expert evaluate the cost efficiency of your Amazon Connect implementation, and supporting services. We cover multiple areas of your infrastructure, identifying areas for cost efficiency...
ReFrame Engage is a Customer Engagement solution that enables organizations to connect with their customers anytime, anywhere while providing the best customer experience. The solution empowers employees with faster, always-connected features like; 2-Way Text Messaging, Call Center, Video...
eGain Mail allows organizations to Manage and respond to customer emails (free form and web form) with automated routing, flexible workflow, and agent productivity tools. An integral part of the #1 knowledge-powered automation platform for customer engagement, eGain Mail offers: - Predefined...
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