As an AWS and SAP partner, Arvato Systems offers an SAP-CX Connector that brings all customer CRM data into the AWS Connect contact center. Call center agents can manage the entire customer interaction process in a fully integrated way. Based on SAP Standard OData Services, all customer data can...
At TASKE Technology, we help you design and implement your ideal omni-channel, cloud contact center. We can customize your new contact center to help you break free from the limitations and restrictions hampering your old call center. We can even align some aspects of the user interface, agent...
Traditional chatbots rely on heavily structured conversations, pre-planned outcomes, and lack the breadth of knowledge to answer new or emerging topics. Answer and Act: Gen AI-Powered Chatbot converses using AWS Generative AI, and can determine fallbacks that include API calls, invoking other...
Salesforce Service Cloud Voice (SCV) natively integrates Amazon Connect into Salesforce to deliver a new contact center solution that brings together voice conversations, digital channels, and CRM data in real time. As both a premier Salesforce partner and Amazon Connect Service Delivery Partner,...
Today, the landscape of both the workplace and customer communication is undergoing significant transformation. Customers now demand exceptional experiences, the ability to connect with companies through their preferred channels (such as social media, chat, phone calls), immediate assistance when...
Powered by AI, U-Analyze mines customer conversations for patterns, keywords, topics, sentiment and potential issues to help reduce customer churn and increase ROI. With U-Analyze, businesses can audit calls to uncover friction points and improve agent performance and compliance.
Our Amazon Connect {QuickStart or Accelerate} offer provides an Amazon Connect, including: Up to 5 Phone Numbers Up to 100 agents Up to 5 call flows and 5 queues Up to 5 Routing Profiles Outbound Dialling DTMF call steering menus Call Recording Call Backs Agent Softphone or Agent...
No Microsoft Teams Phone license needed Transfer PSTN calls from Amazon Connect to Microsoft Teams Users receive an inbound Microsoft Teams call from CloudInteract’s bridging service Agents can transfer calls to anyone in the organisation quickly and easily Swarm Chat Agents can start a...
STS has significant experience implementing cloud solutions for federal agencies like Department of Homeland Security and Housing and Urban Development. We are intimately familiar with federal policy and compliance requirements, for example FedRAMP, NIST 800-53, IL4. Our bench of Amazon Connect...
Rapidly unlock and secure the full potential of Amazon Connect with Waterfield Tech’s Xcelerator. Designed to meet the distinct needs of healthcare organizations, access platform activation to project governance, key features, quality management, analytics, reporting and more. We’ll quickly...
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