SuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform remove the obstacles that agents,...
Ineffective voice self-service in your Contact Centers frustrates your customers and costs you money. With Gyst as your Amazon Connect and Lex auto-optimizing solution and digital transformation guide, costs come down and your customer services shines. Ask about our low cost, easy to implement...
Product Overview Based on the AWS public-cloud infrastructure, eGain for Amazon Connect powers connected, easy customer experience across all omni-channel touch points. Its digital-first, omnichannel advisor desktop is powered by generative and conversational AI, knowledge, and analytics. The...
SMS Messaging Service Fee for a Connect Voice Agent - voice agents can send SMS & view SMS /MMS / FB Messenger messages from their desktop. While on a call, Voice Agents can text a caller via a Screenpop. A Connect agent desktop is required. This allows call center Agents to send secure SMS...
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