AWS Support Plan Pricing

Basic Support Plan is included

Developer

Greater of $29.00

- or -

3% of monthly AWS charges

Business

Greater of $100.00

- or -

10% of monthly AWS charges for the first $0--$10K

7% of monthly AWS charges from $10K--$80K

5% of monthly AWS charges from $80K--$250K

3% of monthly AWS charges over $250K

Enterprise On-Ramp

Greater of $5,500.00

- or -

10% of monthly AWS charges

Enterprise

Greater of $15,000.00

- or -

10% of monthly AWS charges for the first $0--$150K

7% of monthly AWS charges from $150K--$500K

5% of monthly AWS charges from $500K--$1M

3% of monthly AWS charges over $1M

Pricing examples

Developer Support Plan Pricing Example

For $2,000 in monthly AWS charges:

$2,000 x 3% = $60

(3% of AWS charges)

____________

Total = $60

Business  Support Plan Pricing Example

For $85,000 in monthly AWS charges:

$10,000 x 10% = $1,000

(10% of first $0 - $10K of charges)

+ $70,000 x 7% = $4,900

(7% of charges from $10K - $80K)

+ $5,000 x 5% = $250

(5% of charges from $80K - $250K)

+ 0 x 3% = $0

(3% of charges over $250K)

____________

Total = $6,150

Enterprise On-Ramp Plan Pricing Example

For $100,000 in monthly AWS charges:

$100,000 x 10% = $10,000

(10% of AWS charges)

____________

Total = $10,000

Enterprise Support Plan Pricing Example

For $1.2M in monthly AWS charges:

$150,000 x 10% = $15,000

(10% of first $0 - $150K of charges)

+ $350,000 x 7% = $24,500

(7% of charges from $150K - $500K)

+ $500,000 x 5% = $25,000

(5% of charges from $500K - $1M)

+ $200,000 x 3% = $6,000

(3% of charges over $1M)

____________

Total = $70,500

All paid AWS Support plans are billed monthly, with no long-term contracts. AWS Support fees are calculated on a per-account basis for Business and Developer Support plans. For Enterprise On-Ramp and Enterprise Support, you are billed based on the aggregate monthly AWS charges for all your account IDs subscribed to Enterprise On-Ramp or Enterprise Support.

Monthly fees for the Developer, Business, Enterprise On-Ramp, and Enterprise Support plans are calculated based on each month's gross AWS charges (before any discounts or credits are applied). The charges for certain AWS Services, including AWS Support, AWS Managed Services, AWS Marketplace, AWS Professional Services, and AWS Training and Certification are not included in the AWS Support fee calculations.

AWS Support fees will be the greater of (a) the specified minimum monthly fee, or (b) a percentage of your monthly AWS charges, as described above. If you cancel your subscription for AWS Support within 30 days of sign-up, you will still need to pay the greater of the monthly minimum or a percent of your AWS charges for the period of time you are enrolled. AWS reserves the right to refuse to provide AWS Support to any customer that frequently signs up for and then cancels AWS Support.

Customers qualify for the regional pricing if all accounts on their billing profile are concentrated in qualified LATAM countries, India, or Mainland China subject to conditions below. 

Regional Pricing (LATAM, India & China)

Eligibility requirements/FAQs

Greater of $15,000

- or -

10% of monthly AWS usage for the first $0 - $150k

7% of monthly AWS usage from $150k - $250k

5% of monthly AWS usage from $250 - $500k

3% of monthly AWS usage over $500k

Regional Pricing Example (LATAM, India & China)

For $1.2M in monthly AWS charges:

$150,000 x 10% = $15,000
(10% of first $0 - $150k of charges)

+ $100,000 x 7% = $7,000
(7% of charges from $150k - $250k)

+ $250,000 x 5% = $12,500
(5% of charges from $250k - $500k)

+ $700,000 x 3% = $21,000
(3% of charges over $1M)

____________

Total = $55,500

Purchasing support for reserved resources

When you prepay for Savings Plans, Reserved Instances, and Nodes for Amazon EC2, Amazon RDS, Amazon Redshift, Amazon ElastiCache, Amazon Elasticsearch, Amazon DynamoDB (and any other AWS Services for which such reserved resources exist) and are enrolled in a paid AWS Support plan, the upfront charges for each reserved resource are included in the calculation of your AWS Support fees in the month you purchase the resources. In addition, any recurring charges for these resources are included in the calculation of your AWS Support fees for the month in which these charges are incurred.

If you have existing reserved resources when you sign up for a paid AWS Support plan, the upfront charges for the reserved resources, prorated over the term of the reservation, are included in the fee calculation for the first month of AWS Support. For example, if you purchase either a three-year Amazon EC2 All or Partial Upfront Reserved Instance on January 1 and sign up for the Business Support plan on October 1 of the same year, 75% of the upfront fee you paid in January is included in the calculation of Support fees for October.