Review the pricing and features for the available AWS Support plans and select a plan by using one of the following links, or learn more about AWS Support.

Select an AWS Support plan*

For the Enterprise support plan, please contact us.


 

Basic

Developer

Business

Enterprise

Customer service 24x7x365

       

Support forums

       

Documentation, whitepapers, best-practice guides

       

AWS Trusted Advisor

4 checks

4 checks

41 checks

41 checks

Access to technical support

Support for Health Checks

Email (local business hours)

Phone, chat, email, live screen sharing (24/7)

Phone, chat, email, live screen sharing, TAM (24/7)

Primary case handling

Technical Customer Service Associate

Cloud Support Associate

Cloud Support Engineer

Sr. Cloud Support Engineer

Users who can create technical support cases   1
Unlimited
(IAM supported)
Unlimited
(IAM supported)

Response time

 

<12 hours

<1 hour

<15 minutes

Architecture support

 

Building blocks

Use-case guidance

Application architecture

Best-practice guidance

       

AWS Support API

       

Third-party software support

       

Infrastructure event management

   

Contact us for pricing

 

AWS Concierge

 

 

 

 

Direct access to a Technical Account Manager (TAM)

     

 

White-glove case routing

       

Management business reviews

       

Monthly charges for the Business and Enterprise support plans are based on each month's AWS usage charges, subject to a monthly minimum ($100/month for the Business plan, $15,000/month for the Enterprise plan).

Basic Developer Business Enterprise
Pricing Included $49/month Greater of $100
- or -
  • 10% of monthly AWS usage for the first $0–$10K
  • 7% of monthly AWS usage from $10K–$80K
  • 5% of monthly AWS usage from $80K–$250K
  • 3% of monthly AWS usage over $250K
Pricing example

For $85K in monthly AWS usage:

$10,000 x 10% = $ 1,000
(10% of the first $0–$10K of usage)
+ $70,000 x 7% = $ 4,900
(7% of usage from $10K–$80K)
+ $5,000 x 5% = $ 250
(5% of usage from $80K–$250K)
+ $0 x 3% = $ 0
(3% of usage over $250K)
Total: $ 6,150
Greater of $15,000
- or -
  • 10% of monthly AWS usage for the first $0–$150K
  • 7% of monthly AWS usage from $150K–$500K
  • 5% of monthly AWS usage from $500K–$1M
  • 3% of monthly AWS usage over $1M
Pricing example

For $1.2M in monthly AWS usage:

$150,000 x 10% = $ 15,000
(10% of the first $0–$150K of usage)
+ $350,000 x 7% = $ 24,500
(7% of usage from $150K–$500K)
+ $500,000 x 5% = $ 25,000
(5% of usage from $500K–$1M)
+ $200,000 x 3% = $ 6,000
(3% of usage over $1M)
Total: $ 70,500