Please review the pricing and functionality for the available AWS Support options and select a plan using the buttons below, or learn more about AWS Support.

 Developer
 Business

For AWS Enterprise Support please contact us.


 

Basic

Developer

Business

Enterprise

Customer service 24x7x365

       

Support forums

       

Documentation, whitepapers, best-practice guides

       

AWS Trusted Advisor

4 checks

4 checks

41 checks

41 checks

Access to technical support

Support for Health Checks

Email (local business hours)

Phone, chat, email, live screen sharing (24/7)

Phone, chat, email, live screen sharing, TAM (24/7)

Primary case handling

Technical Customer Service Associate

Cloud Support Associate

Cloud Support Engineer

Sr. Cloud Support Engineer

Users who can create technical support cases   1
Unlimited
(IAM supported)
Unlimited
(IAM supported)

Response time

 

<12 hours

<1 hour

<15 minutes

Architecture support

 

Building blocks

Use-case guidance

Application architecture

Best-practice guidance

       

AWS Support API

       

Third-party software support

       

Infrastructure event management

   

Contact us for pricing

 

AWS Concierge

 

 

 

 

Direct access to a Technical Account Manager (TAM)

     

 

White-glove case routing

       

Management business reviews

       

Basic Developer Business Enterprise
Pricing Included $49/month Greater of $100
- or -
  • 10% of monthly AWS usage for the first $0–$10K
  • 7% of monthly AWS usage from $10K–$80K
  • 5% of monthly AWS usage from $80K–$250K
  • 3% of monthly AWS usage over $250K
Pricing example

For $85K in monthly AWS usage:

$10,000 x 10% = $ 1,000
(10% of the first $0–$10K of usage)
+ $70,000 x 7% = $ 4,900
(7% of usage from $10K–$80K)
+ $5,000 x 5% = $ 250
(5% of usage from $80K–$250K)
+ $0 x 3% = $ 0
(3% of usage over $250K)
Total: $ 6,150
Greater of $15,000
- or -
  • 10% of monthly AWS usage for the first $0–$150K
  • 7% of monthly AWS usage from $150K–$500K
  • 5% of monthly AWS usage from $500K–$1M
  • 3% of monthly AWS usage over $1M
Pricing example

For $1.2M in monthly AWS usage:

$150,000 x 10% = $ 15,000
(10% of the first $0–$150K of usage)
+ $350,000 x 7% = $ 24,500
(7% of usage from $150K–$500K)
+ $500,000 x 5% = $ 25,000
(5% of usage from $500K–$1M)
+ $200,000 x 3% = $ 6,000
(3% of usage over $1M)
Total: $ 70,500