Documentation

Administration Guide

Helps you get started using Amazon Connect. Describes an Amazon Connect virtual contact center and helps administrators add users, choose telephony options, manage data storage, and configure encryption settings.

HTML | PDF | GitHub

API Reference Guide

Describes the API operations for Amazon Connect.

HTML | PDF  


Post your questions and feedback to the Amazon Connect discussion forum. Use the RSS feeds and e-mail watches to stay in tune with Amazon Connect.  
 
 

Overview videos

Getting Started with Amazon Connect
Introduction to Amazon Connect chat
Amazon Connect CTI Adapter for Salesforce
Getting Started with Amazon Connect chat
AI Powered Speech Analytics for Amazon Connect
Modernize Your Contact Center with Insights by Transcribing Recordings
Amazon Connect and Salesforce - Building Innovative Customer Experiences
AWS Demo: How to Use an Amazon Lex Chatbot with an Amazon Connect Contact Center
NHS Business Services Authority: Building an Automated Call Centre and Learning from the Results
Amazon Connect Customer Service Experience: The Art of the Possible
Live Coding with AWS: Building Call Centers with Amazon Connect
Amazon Connect Customer Purchase Experience: The Art of the Possible

Webinars and Presentations

Enterprise Connect 2019 AWS Keynote
Transform the Modern Contact Center Using Machine Learning and Analytics
Amazon Lex Chatbots in Amazon Connect
Hear How Intuit Innovates the Contact Center with Amazon Connect & Service Cloud
Create an Exceptional Contact Center Experience
SpeechTEK Keynote: AI is Changing the Contact Center

Blogs

No blog posts have been found at this time. Please see the AWS Blog for other resources. 

Visit the Contact Center Blog to learn about unique use cases, best practices, technical deep dives, and new feature launches.

Amazon Connect Contact Center Optimization for Financial Services

Capital One Contact Centers Innovate Faster Using Amazon Connect

What's new

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AWS re:Invent 2018 Presentations

GE Appliances Transforms the Modern Contact Center Using Machine Learning & Analytics
Hilton & Intuit: Moving Large Scale Contact Centers to Amazon Connect
Globe Telecom Keynote @ AWS re:Invent 2018
axialHealthcare & Rackspace: Customizing Your Amazon Connect Contact Center
Customer-Centric Contact Centers with Amazon Connect & Machine Learning
Mutual of Omaha Implementation on Amazon Connect, Powered by Accenture
Liberty Mutual: Bring the Power of AI to Your Amazon Connect Contact Center

AWS re:Invent 2017 Presentations

Hear From Capital One and T-Mobile on How They are Using Amazon Connect
Learn How Your Organization Can Benefit From Amazon Connect
Learn How To Use AWS IoT and Amazon Connect to Drive Proactive Customer Service
Hear About Using Amazon Connect with Amazon Lex in Your Contact Center

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