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Amazon Connect

Amazon Connect Resources

Demos and Guides

Guides and Customer Stories

More Customer Stories

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Thought leadership blogs

Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.

Contact Center Blog Channel
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Analyst reports

Gartner Report | 2024 Magic Quadrant for Contact Center as a Service

Amazon Web Services (AWS) is named a Leader in the Gartner Magic Quadrant for CCaaS for its cloud contact center solution Amazon Connect, for a second year in a row. Amazon Connect is an AI-powered contact center solution from AWS, helping companies of all sizes transform customer experience at scale.

Published October 2024

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AWS re:Invent presentations

AWS re:Invent 2023 presentations

Expand your customer engagement with new Amazon Connect channels (31:47)
C-suite leaders talk generative AI and applications (50:15)
Transform your contact center using generative AI in Amazon Connect (33:58)
Transform self-service experiences with AI and Amazon Connect (1:05:37)
Uncover insights & optimize workforce performance with Amazon Connect (39:51)
What’s next in contact centers with Amazon Connect and generative AI (1:02:58)

More AWS re:Invent 2023 presentations

Expand your customer engagement with new Amazon Connect channels (31:47)
C-suite leaders talk generative AI and applications (50:15)
Transform your contact center using generative AI in Amazon Connect (33:58)
Transform self-service experiences with AI and Amazon Connect (1:05:37)

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Documentation

Administration Guide

Helps you get started using Amazon Connect. Describes an Amazon Connect virtual contact center and helps administrators add users, choose telephony options, manage data storage, and configure encryption settings.

HTML | PDF | GitHub

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API Reference Guide

Describes the API operations for Amazon Connect.

HTML | PDF  

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Discussion Forum

Post your questions and feedback to the Amazon Connect discussion forum. Use the RSS feeds and e-mail watches to stay in tune with Amazon Connect.  

See the discussion forum

SDKs

Simplify using Amazon Connect in your applications with an API tailored to your programming language or platform.

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Technical resources blogs

Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.

Contact Center Blog Channel
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